Insurance Claims Handling Services

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0695ed-2026-05-11T15:34:01+01:00",
    "date": "2026-05-11T15:34:01+01:00",
    "ocid": "ocds-h6vhtk-0695ed",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-10080864",
            "name": "CADENT GAS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "10080864"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PNHM-3269-DNNL"
                }
            ],
            "address": {
                "streetAddress": "Cadent Gas Limited, Pilot Way",
                "locality": "Coventry",
                "postalCode": "CV7 9JU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG13"
            },
            "contactPoint": {
                "email": "emma.titchen@cadentgas.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://cadentgas.com/",
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-10080864",
        "name": "CADENT GAS LIMITED"
    },
    "tender": {
        "id": "ocds-h6vhtk-0695ed",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Insurance Claims Handling Services",
        "description": "Cadent is seeking to appoint a Service Provider to deliver a comprehensive Employers' Liability (EL) claims administration and handling service for legacy industrial disease claims arising from activities prior to 1 April 2017, but notified thereafter. The Service Provider will be responsible for delivering an end-to-end claims management service, including the timely receipt, investigation and assessment of claims, determination of liability and quantum, and progression through to settlement. The service will require close coordination with internal stakeholders, insurers and legal representatives to ensure effective and consistent claim outcomes. A key aspect of the requirement is the proactive management of complex insurance coverage, including claims spanning multiple policy periods, insurers and uninsured exposures. The Service Provider will be expected to identify relevant policies, allocate liability and financial exposure appropriately, and maximise recovery from insurers and other relevant parties, supported by clear and auditable records. The scope also includes litigation management and advisory support, where proceedings arise, alongside the appointment and management of legal representatives. The Service Provider will ensure compliance with all statutory and regulatory requirements, including engagement with the Compensation Recovery Unit and adherence to applicable protocols. In addition, the Service Provider will provide robust data management and reporting, including maintaining complete digital claim files, producing regular management information, supporting actuarial and financial reporting, and enabling integration with Cadent systems. Ongoing insight into claim trends, cost drivers, and legal or market developments will also form part of the service. Overall, the requirement is for a fully managed, technically robust and data-driven claims handling service, with a strong emphasis on risk management, insurance recovery, compliance, and transparency.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66510000",
                        "description": "Insurance services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKK",
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                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 0,
            "amount": 0,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "The procedure will comprise a number of defined stages, which may include selection, invitation to tender, clarification, negotiation, and final tender submission. Cadent reserves the right to structure and sequence these stages in accordance with the flexibility permitted under the Procurement Act 2023. Stage 1 - Selection Interested suppliers will be required to submit selection information demonstrating their suitability, capability, and capacity to deliver the requirement. Only suppliers meeting the stated selection criteria will be invited to participate in subsequent stages. Stage 2 - Initial Tender Selected suppliers will be invited to submit an initial tender setting out their proposed solution and commercial offer in response to Cadent's requirements and published award criteria. Stage 3 - Clarification and Engagement Cadent may engage with tenderers to seek clarification of submitted tenders. This stage may include written clarification and/or supplier presentations to ensure mutual understanding of requirements and proposed solutions. Stage 4 - Negotiation Cadent may conduct negotiations with one or more tenderers. Negotiations may relate to technical, commercial, or contractual aspects of the tender. Any negotiation will be conducted in a fair and transparent manner and in accordance with the Procurement Act 2023. Stage 5 - Refined / Final Tenders Following clarification and/or negotiation, remaining tenderers may be invited to submit a refined or final tender. Final tenders will be evaluated against the published award criteria. Contract Award The contract will be awarded to the supplier submitting the most advantageous tender in accordance with the stated award criteria. Cadent reserves the right to award the contract without further negotiation or to conclude the procedure at any stage, as permitted under the Procurement Act 2023."
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "submissionMethodDetails": "Requests to participate will be submitted via email to emma.titchen@cadentgas.com Please ensure during request you provide: Company name Registered address Contact name and details (email, telephone, job title) The Conditions of Participation will then be released via the Ariba purchasing platform https://service.ariba.com/ the week commencing 11th May and will close on 9th June.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-06-09T23:59:59+01:00",
        "awardPeriod": {
            "endDate": "2026-08-17T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
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                    "amount": 0,
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                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial",
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                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2031-09-30T23:59:59+01:00",
                    "maxExtentDate": "2034-09-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "3 x 12 month extensions available"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-15912",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-15912",
                "format": "application/pdf"
            },
            {
                "id": "043113-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043113-2026",
                "datePublished": "2026-05-11T15:34:01+01:00",
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    },
    "language": "en"
}