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Insurance Claims Handling Services

CADENT GAS LIMITED

This public procurement record has 2 releases in its history.

Award

14 Aug 2026 at 13:03

UK6 - Contract Award Notice
Tender

11 May 2026 at 15:34

UK4 - Tender Notice
Summary of the contracting process

Cadent Gas Limited procured a fully managed employers’ liability claims administration and handling service for legacy industrial disease claims arising from activities before 1 April 2017 but notified later. The service covers receipt, investigation and assessment of claims, liability and quantum decisions, settlement, litigation management and appointment of legal representatives. It also requires management of complex insurance coverage across multiple policy periods, insurers and uninsured exposures, with recovery from insurers and other relevant parties. The provider must maintain auditable digital claim files, produce management information, support actuarial and financial reporting, integrate with Cadent’s systems, and provide insight into claim trends, cost drivers and legal or market developments. The work is delivered across England, covering the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West.

This above-threshold utilities procurement used a selective competitive flexible procedure under the Procurement Act 2023, with selection, tendering, clarification or presentations, possible negotiation and final tender stages. The process has been awarded: Cadent selected DWF LAW LLP on 13 August 2026, subject to a standstill period ending on 25 August 2026. The award is £1,533,333.33 excluding VAT, or £1,840,000 including VAT. The contract is planned to run from 1 October 2026 to 30 September 2031, with a maximum extent to 30 September 2034 through three possible 12-month extensions. There was one lot. Evaluation was split equally between technical quality and commercial cost, at 50% each. The award is recorded as pending, with signature scheduled for 26 August 2026.

This outcome identifies a clear market for specialist employers’ liability claims handling in a major private utility, particularly for legacy industrial disease matters involving complex historical coverage. A credible future competitor would need end-to-end claims management capability, including investigation, liability and quantum assessment, settlement and litigation support. Strong insurance expertise would be important for tracing policies across multiple periods, allocating exposure between insurers and uninsured risks, and maximising recoveries. Suppliers should also be able to manage legal representatives, work with internal stakeholders and insurers, and meet statutory requirements including Compensation Recovery Unit engagement. Operational credibility would depend on robust digital records, auditable processes, management information, actuarial and financial reporting, systems integration, and the capacity to analyse claims trends, costs and legal developments at a national scale.

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Notice Information

Notice Title

Insurance Claims Handling Services

Notice Description

Cadent is seeking to appoint a Service Provider to deliver a comprehensive Employers' Liability (EL) claims administration and handling service for legacy industrial disease claims arising from activities prior to 1 April 2017, but notified thereafter. The Service Provider will be responsible for delivering an end-to-end claims management service, including the timely receipt, investigation and assessment of claims, determination of liability and quantum, and progression through to settlement. The service will require close coordination with internal stakeholders, insurers and legal representatives to ensure effective and consistent claim outcomes. A key aspect of the requirement is the proactive management of complex insurance coverage, including claims spanning multiple policy periods, insurers and uninsured exposures. The Service Provider will be expected to identify relevant policies, allocate liability and financial exposure appropriately, and maximise recovery from insurers and other relevant parties, supported by clear and auditable records. The scope also includes litigation management and advisory support, where proceedings arise, alongside the appointment and management of legal representatives. The Service Provider will ensure compliance with all statutory and regulatory requirements, including engagement with the Compensation Recovery Unit and adherence to applicable protocols. In addition, the Service Provider will provide robust data management and reporting, including maintaining complete digital claim files, producing regular management information, supporting actuarial and financial reporting, and enabling integration with Cadent systems. Ongoing insight into claim trends, cost drivers, and legal or market developments will also form part of the service. Overall, the requirement is for a fully managed, technically robust and data-driven claims handling service, with a strong emphasis on risk management, insurance recovery, compliance, and transparency.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0695ed
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077677-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66510000 - Insurance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,533,333 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Aug 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CADENT GAS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV7 9JU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Rugby
Electoral Ward
Revel and Binley Woods
Westminster Constituency
Rugby

Supplier Information

Number of Suppliers
1
Supplier Name

DWF Law LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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