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Tenant Satisfaction Measures Survey

Ipswich Borough Council

This public procurement record has 2 releases in its history.

Award

07 Aug 2026 at 08:39

UK7 - Contract Details Notice
Tender

12 May 2026 at 09:41

UK4 - Tender Notice
Summary of the contracting process

Ipswich Borough Council procured a tenant satisfaction measures survey covering its housing services. The requirement combines customer satisfaction surveying, market and social research, performance review, polling and statistical analysis. The supplier is expected to gather and analyse tenants’ views and produce evidence on the council’s performance from the tenant perspective. Delivery is for Ipswich Borough Council in the United Kingdom, with the procurement associated with Ipswich. This is a public-sector research and survey services requirement rather than a construction, maintenance or general housing management contract. It is relevant to organisations that design and run tenant or customer surveys, manage respondent engagement, analyse satisfaction data and report performance findings to a local authority. The requirement is a single service package rather than a collection of separately described service areas.

The procurement is complete and was awarded to Acuity Research & Practice Ltd. It used a below-threshold open competition. The tender deadline was 8 June 2026 at 11am, and the clarification deadline was 25 May 2026 at 11am. The contract was signed on 1 July 2026 and runs from 1 July 2026 to 30 June 2027, with two possible 12-month renewals extending the maximum period to 30 June 2029. The estimated value was £45,000 excluding VAT and £54,000 including VAT. The awarded contract value is £44,990 excluding VAT and £53,986 including VAT. There was one lot. Evaluation placed 60% on price and 40% on quality. Electronic submission was allowed.

This award shows a local authority buying a defined tenant satisfaction measurement service at modest, single-project scale, using an open competition and a price-and-quality evaluation. A credible future supplier would need demonstrable capability in customer satisfaction or tenant surveys, housing-sector research, respondent engagement, questionnaire delivery, statistical analysis and performance reporting. It would also need to turn survey evidence into clear findings that a council can use to understand tenant experience and assess service performance. The successful supplier was an SME, indicating that the requirement can be delivered by a focused specialist rather than only by a large research group. Organisations with relevant local-government or social-housing research experience, dependable survey operations and strong analytical and reporting quality would be well placed when this requirement returns to market.

How relevant is this notice?

Notice Information

Notice Title

Tenant Satisfaction Measures Survey

Notice Description

Ipswich Borough Council are currently out to tender for the provision of Tenant Satisfaction Measures Survey. This opportunity is available in the 'Current Tenders' area of portal. Interested parties are invited to express their interest to gain full access to the tender documentation. The deadline date for submissions of the tender is 11am 8 June 2026. Please note late returns will NOT be permitted The deadline for clarification questions is 1 June 2026 which must be generated via the correspondence option on the website

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06965f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075041-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

70333000 - Housing services

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79311000 - Survey services

79313000 - Performance review services

79315000 - Social research services

79330000 - Statistical services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£45,000 Under £100K
Lots Value
£45,000 Under £100K
Awards Value
Not specified
Contracts Value
£44,990 Under £100K

Notice Dates

Publication Date
7 Aug 20261 months ago
Submission Deadline
8 Jun 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ipswich Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
TLH14 Suffolk CC
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

Acuity Research & Practice Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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