Planning

Metropolitan Police Service (MPS): Unified Services Procurement (USP) for the Digital Public Contact Portfolio

METROPOLITAN POLICE SERVICE

This public procurement record has 1 release in its history.

Planning

12 May 2026 at 15:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Metropolitan Police Service (MPS), acting through the Mayor's Office for Policing and Crime (MOPAC), is engaged in the planning stage of a procurement process for the Digital Public Contact Portfolio, specifically the Unified Services Procurement (USP). The procurement seeks to consolidate and enhance online services for police forces across England, Wales, and Northern Ireland. Key areas include software and information systems, IT services, and installation services of communications equipment. A preliminary market engagement session is scheduled for 9th June 2026, with a deadline for expressions of interest by 5th June 2026. The procurement is set within the services industry category, and potential suppliers should be prepared to operate within the UK's geographic regions designated UKC through UKK. The procurement process includes attendance at a broadcast market engagement session, completing a Market Sounding Questionnaire (MSQ) by 22nd June 2026, and participating in a structured submission process on Coupa. The planned contract runs from 1st July 2027 to 31st December 2029, with a potential for renewal until 2032.

This tender presents significant growth opportunities for businesses in IT, software development, and communications services, as it involves the provision of integrated digital solutions to support the evolving needs of policing contact. The opportunity calls for businesses capable of delivering and maintaining complex software and integrated systems, offering room for innovation in digital public contact services. Companies specialising in AI, data analytics, cloud solutions, and secure communication platforms could find this procurement particularly beneficial, as it aligns with the strategic imperatives of digital transformation and enhanced user personalisation. With a project value of £60,000,000 to £72,000,000, this contract is an attractive proposition for suppliers that can provide comprehensive digital contact solutions while contributing to significant national policing reforms.

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Notice Information

Notice Title

Metropolitan Police Service (MPS): Unified Services Procurement (USP) for the Digital Public Contact Portfolio

Notice Description

The contracting Authority ('Authority') in relation to this notice is the Mayor's Office for Policing and Crime (MOPAC), on behalf of the Metropolitan Police Service (MPS). The scope of services has been structured into key service areas and outlined below. It is important to note that all services listed are anticipated to be delivered by the successful Supplier, but amendments may be introduced, by the Authority, between this notice and the UK4 Tender Notice. The core services are expected to remain relatively static during the term of any contract created through this procurement and will ostensibly be required to be delivered on the current software platforms, as detailed elsewhere in this notice. However, these services may evolve during the contract term, driven by anticipated police reform. The Authority will present further considerations regarding these changes within the market engagement event. The Metropolitan Police Service (MPS), which hosts the National Police Chiefs Council's (NPCC's) Digital Public Contact (DPC) portfolio, is hosting a Pre-Market Engagement event for its forthcoming Unified Services Procurement (USP). This event will provide a comprehensive overview of the strategic vision, current capabilities, and future development of the DPC platform, Single Online Hub (SOH), enabling suppliers to understand our ambitions and contribute to shaping the future of public contact in policing. The MPS is also seeking to solicit market feedback through the means of a Market Sounding Questionnaire (MSQ), to help inform and shape its approach to this procurement. The DPC platform provides critical national capabilities, serving policing organisations and the public across England, Wales, and Northern Ireland. It enables each force to deliver a range of nationally consistent online services to the public while maintaining their distinct own local identity. Communities are empowered by also having convenient access to information, advice and services that they need. The proposed scope of this procurement encompasses the front-end website, the delivery and operation of the integration hub supporting website services, dashboards and analytics used internally and shared with forces and other stakeholders, and chat services functionality. This procurement aims to deliver as its priority (and under a single supplier), a minimum level of run and maintain service in a more efficient manner for its stakeholders and end users. It also seeks to consolidate and enhance existing delivered services thereby streamlining delivery, modernising key components, and strategically positioning the platform to support significant policing reforms and future service evolution. The DPC programme is guided by the following key strategic imperatives: 1) Policing Reform: Adapting to significant structural changes, including potential force consolidation and the formation of a National Police Service. (For further details, please refer to the 'From local to national: a new model for policing' white paper.) 2) Digital Transformation and Artificial Intelligence (AI): Embracing AI to enhance public contact through AI-based reporting, AI analysis, conversational AI, and intelligent assistance. 3) Identity and Personalisation: Moving towards authenticated, personalised, and context-aware services, leveraging user accounts (with user authentication via GOV.UK One Login) for tailored experiences. 4) Channel Convergence: Achieving a consistent and unified experience across web, chat, and voice channels for "first contact" with policing. The core service delivery for the USP primarily involves the provision and maintenance of the DPC platform current capabilities, specifically: 1) Website Services: Providing websites for over 40 police forces and organisations, including the national police.uk site (collectively referred to as the Single Online Home - SOH). 2) Public Data Capture: Online crime and incident reporting via forms, integrated with payment and mapping services. 3) Integration Platform (iHub): Facilitating data exchange between public-facing services and force/national systems, using a Standard Data Model. 4) National My Police Portal (NMPP): Enabling authenticated users to track crime reports and communicate with officers. 5) Chat Services & AI-Assisted Engagement: Offering chat services and developing AI-based solutions for natural language reporting, triage, and guidance. 6) Public Data & Neighbourhood Information: Managing and publishing open data about crime and policing (data.police.uk) and local neighbourhood information. 7) Analytics and Dashboards: Providing various dashboards for demand, usage, and performance metrics. 8) Security and Edge Services: Protecting and accelerating services with edge security and traffic management. 9) Shared Services & External Integrations: Utilising services like GOV.UK One Login, Notify, Pay, and mapping services. The existing DPC platform leverages a mix of technologies. Key tooling includes Optimizely Digital Experience Platform (DXP) for website content management, a bespoke React-based forms engine for public data capture, and an AWS integration platform. The National My Police Portal (NMPP) is built on AWS, utilising GOV.UK One Login for authentication and GOV.UK Notify for communications. Chat Services use Cisco Webex Engage or locally provisioned products. For analytics and monitoring, tools like Power BI, Google Analytics 4, Splunk, and Azure Sentinel are in use. Development is supported by Azure DevOps, and Cloudflare provides essential security and edge services. While this landscape reflects our current environment and does not require re-platforming at this time, specific components may necessitate modernisation during the contract term. Beyond the end of the contract that this market engagement is aiming to deliver, it is anticipated that the single supplier delivery model will provide a robust foundation to support the Home Office reform agenda into the National Police Service (NPS) and any future procurement strategies or objectives at that point. Within the forthcoming tender, in addition to the core services outlined above, the Authority intends to present bidders with a list of optional future changes. These changes are expected to be priced separately, allowing the Authority discretion to proceed if or when with them during the contract term. These optional areas may evolve between now and the tender issuance and will be influenced through the market engagement process.

Planning Information

The Engagement for this opportunity is split into three stages: • Attendance at a Market Engagement (ME) session from 10:00am- 12:00pm on 9th June 2026. This will be a broadcast session on Teams by the Authority to elaborate the scope of provision with the opportunity for interested parties to ask questions. • Completion of a response to the Market Sounding Questionnaire (MSQ) to assist the Authority in evolving its thinking and approach. • The procurement itself, which is subject to a UK4 Request to Participate (Tender Notice) To register your interest please respond to this notice on Coupa Instant Messages, listing the full name of your organisation; whether your interest is likely to be as a primary Bidder, consortia member or subcontractor; and attendees' details (including name, role, contact telephone number and email address). This will enable the Authority to give you access to the MSQ and invite you to the ME event. The deadline for requests to be invited to the market engagement session is 17:00:00 (GMT) on 5 June 2026. The virtual Market Engagement (ME) session will be from 10:00am - 12:00pm on 9th June 2026. A Microsoft Teams link will be sent to the attendees. The event will cover the following agenda items: • Welcome from Director of National Single Online Home • DPC Background, structure and operating model • Overview of the scope of services required • USP Procurement Strategy o Principles o Timeline o Commercial Approach • Potential Bidder Q&A • Close Please note that the ME session will be recorded on Teams and will be included in the Data Room following the issue of the UK4 Request to Participate (Tender Notice). The Authority would also appreciate if interested parties could review and fill out a response to the Market Sounding Questionnaire (MSQ). This will be made available on Coupa on the 5th June 2026, prior to the broadcasting event. The deadline for the response to the Market Sounding Questionnaire (MSQ) is 22 June 2026 12:00:00 Midday GMT and no submissions will be considered after this date and time. Any Clarification Questions in respect of the Market Sounding Questionnaire should be forwarded to the Authority by 17:00 GMT on 11 June 2026 using the Coupa Instant Messages Function. Suppliers can access this event via Coupa: Metropolitan Police Service (MPS): Unified Services Procurement (USP) for the Digital Public Contact Portfolio - Event #2721

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069706
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043630-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

51300000 - Installation services of communications equipment

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£60,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 May 20262 days ago
Submission Deadline
Not specified
Future Notice Date
31 Jul 20263 months to go
Award Date
Not specified
Contract Period
30 Jun 2027 - 31 Dec 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
METROPOLITAN POLICE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2JL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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Communities are empowered by also having convenient access to information, advice and services that they need. The proposed scope of this procurement encompasses the front-end website, the delivery and operation of the integration hub supporting website services, dashboards and analytics used internally and shared with forces and other stakeholders, and chat services functionality. This procurement aims to deliver as its priority (and under a single supplier), a minimum level of run and maintain service in a more efficient manner for its stakeholders and end users. It also seeks to consolidate and enhance existing delivered services thereby streamlining delivery, modernising key components, and strategically positioning the platform to support significant policing reforms and future service evolution. 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