Planning

The provision of SAP and Application Support

WALES & WEST UTILITIES LIMITED

This public procurement record has 2 releases in its history.

PlanningUpdate

13 May 2026 at 11:37

UK2 - Preliminary Market Engagement Notice
Planning

13 May 2026 at 07:36

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wales & West Utilities Limited is planning a procurement process for the provision of SAP and application support, aimed at enhancing operational technologies and a range of additional applications used by about 2,000 users throughout Wales and the South-West region of the UK. The procurement is currently in the planning stage and involves a preliminary market engagement process, with a key milestone deadline set for 4th June 2026. This process is taking place at the Celtic Springs Business Park in Newport, South Wales, under the industry category of system and support services. The estimated contract value is £24 million, and the procurement is expected to start on 9th November 2026, extending potentially until 2034 due to possible renewals.

This tender represents a significant opportunity for businesses experienced in ITIL-based application management, SAP systems, and industrial control systems. Companies with high-level SAP partnership status, extensive SAP accreditations, and experience handling geographic information systems and customer-facing systems stand to benefit. This procurement is particularly suited for SMEs, as the tender process is open to innovative proposals from such companies that can deliver comprehensive enterprise and corporate system support. By participating, these businesses have the potential to enhance their market presence and secure long-term growth through the provision of essential support services to a major utilities provider in the UK.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

The provision of SAP and Application Support

Notice Description

Wales and West Utilities (WWU) has a requirement for the provision of application support for a wide range of SAP systems and for the support of a wide range of additional applications. These applications are used by approximately 2000 users that are based across the whole of Wales and the South-West region. The base of operations for the support is Celtic Springs Business Park, Newport, South Wales. The below is a list of the overarching requirements. ITIL based application management and support. Operational Technology (OT) & Industrial Control Systems (SCADA etc ). Asset Management & Field service Operations (dispatch/works order management and mobile field applications ). Geographic Information Systems (GIS, including mobile). Customer, Connections & Market-Facing Systems (SAP CRM/C4C). Enterprise & Corporate Systems (ERP / HR / Finance - SAP S/4, SuccessFactors, Concur etc). Planning, Engineering & Network Design. Data, Analytics & Decision Support (SAP BW4Hana, MS Fabric, MS power BI etc). Integration, Middleware & Interfaces (SAP Integration suite, Webmethods etc). Safety, Compliance & Risk Management Systems (SAP GRC, SSO). Cyber Security & Identity (IT & OT) (CAF/NIS, IAM etc).

Planning Information

To prepare for the Procurement Event this market engagement process involves the completion of a survey that contains a number of sections and associated questions. ONLY SUPPLIERS THAT HAVE A HIGH LEVEL OF SAP PARTNERSHIP STATUS, EXTENSIVE SAP ACCREDITATIONS AND SUITABLE EXPERIENCE SHOULD SHOW AN INTEREST IN THIS PROCESS. This is an informal process and none of the information provided will be evaluated or scored. The data received from all surveys will be collated and the findings will in turn be used in preparation for the tender. The survey predominately requests for existing information and for examples, hence we are not asking interested suppliers to draft or submit anything new for the survey. All information received will be considered confidential and it will not be used as a pre-selection for any stage of the tender. Following on from analysing the survey, we may invite a small number of suppliers for a one to one meeting. If you have a high level of SAP Partnership status, extensive SAP accreditations, suitable experience and wish to participate in this market engagement process then please send your details to the email provided and the survey will be provided.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069727
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043838-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
£20,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 May 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
4 Jun 20263 weeks to go
Award Date
Not specified
Contract Period
9 Nov 2026 - 8 Nov 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WALES & WEST UTILITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8FZ
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
TLK South West (England), TLL Wales
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-069727-2026-05-13T12:37:40+01:00",
    "date": "2026-05-13T12:37:40+01:00",
    "ocid": "ocds-h6vhtk-069727",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-05046791",
            "name": "Wales & West Utilities Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "05046791"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PMVL-3238-DQDX"
                }
            ],
            "address": {
                "streetAddress": "Wales & West House",
                "locality": "Newport",
                "postalCode": "NP10 8FZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL21"
            },
            "contactPoint": {
                "name": "Peter Tune",
                "email": "wwuprocurement@wwutilities.co.uk",
                "telephone": "+447967844390"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-05046791",
        "name": "Wales & West Utilities Limited"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "To prepare for the Procurement Event this market engagement process involves the completion of a survey that contains a number of sections and associated questions. ONLY SUPPLIERS THAT HAVE A HIGH LEVEL OF SAP PARTNERSHIP STATUS, EXTENSIVE SAP ACCREDITATIONS AND SUITABLE EXPERIENCE SHOULD SHOW AN INTEREST IN THIS PROCESS. This is an informal process and none of the information provided will be evaluated or scored. The data received from all surveys will be collated and the findings will in turn be used in preparation for the tender. The survey predominately requests for existing information and for examples, hence we are not asking interested suppliers to draft or submit anything new for the survey. All information received will be considered confidential and it will not be used as a pre-selection for any stage of the tender. Following on from analysing the survey, we may invite a small number of suppliers for a one to one meeting. If you have a high level of SAP Partnership status, extensive SAP accreditations, suitable experience and wish to participate in this market engagement process then please send your details to the email provided and the survey will be provided.",
                "dueDate": "2026-06-04T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "043699-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043699-2026",
                "datePublished": "2026-05-13T08:36:16+01:00",
                "format": "text/html"
            },
            {
                "id": "043838-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043838-2026",
                "datePublished": "2026-05-13T12:37:40+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "WWU1559",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "The provision of SAP and Application Support",
        "description": "Wales and West Utilities (WWU) has a requirement for the provision of application support for a wide range of SAP systems and for the support of a wide range of additional applications. These applications are used by approximately 2000 users that are based across the whole of Wales and the South-West region. The base of operations for the support is Celtic Springs Business Park, Newport, South Wales. The below is a list of the overarching requirements. ITIL based application management and support. Operational Technology (OT) & Industrial Control Systems (SCADA etc ). Asset Management & Field service Operations (dispatch/works order management and mobile field applications ). Geographic Information Systems (GIS, including mobile). Customer, Connections & Market-Facing Systems (SAP CRM/C4C). Enterprise & Corporate Systems (ERP / HR / Finance - SAP S/4, SuccessFactors, Concur etc). Planning, Engineering & Network Design. Data, Analytics & Decision Support (SAP BW4Hana, MS Fabric, MS power BI etc). Integration, Middleware & Interfaces (SAP Integration suite, Webmethods etc). Safety, Compliance & Risk Management Systems (SAP GRC, SSO). Cyber Security & Identity (IT & OT) (CAF/NIS, IAM etc).",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72260000",
                        "description": "Software-related services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 24000000,
            "amount": 20000000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-11-09T00:00:00Z",
                    "endDate": "2030-11-08T23:59:59Z",
                    "maxExtentDate": "2034-05-08T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planning"
            }
        ],
        "status": "planning"
    },
    "language": "en"
}