Planning

Customer Services Telephony

CHESHIRE WEST AND CHESTER COUNCIL

This public procurement record has 1 release in its history.

Planning

13 May 2026 at 16:02

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cheshire West and Chester Council is currently in the planning stage for a procurement process titled "Customer Services Telephony," falling under the goods category and focused on software packages and information systems. Located in Ellesmere Port, UK, the contract spans from 14 May 2026 to 26 May 2026. Interested parties should note that the procurement stage is at the planning phase with a scheduled engagement milestone due on 26 May 2026. The procurement process has been initiated with the aim of conducting soft market testing, as detailed in the preliminary market engagement notice published on 13 May 2026.

This tender presents significant opportunities for businesses specialising in telephony or software systems, particularly those classified as SMEs or VCSEs, to engage in market testing with a public authority. Such businesses can leverage this opportunity to demonstrate their innovative solutions in customer service technology. With the procurement under a public authority in the sub-central government category, businesses that can provide robust and reliable telephony solutions stand a good chance of benefiting from entry into public sector supply chains, facilitating growth and expansion in this sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Customer Services Telephony

Notice Description

Customer Services Telephony - Soft Market Testing. Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

Planning Information

Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069835
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044135-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 May 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
26 May 20262 weeks to go
Award Date
Not specified
Contract Period
13 May 2026 - 26 May 2026 30 days
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHESHIRE WEST AND CHESTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELLESMERE PORT
Postcode
CH65 0BA
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
TLD63 Cheshire West and Chester
Local Authority
Cheshire West and Chester
Electoral Ward
Central & Grange
Westminster Constituency
Ellesmere Port and Bromborough

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-069835-2026-05-13T17:02:51+01:00",
    "date": "2026-05-13T17:02:51+01:00",
    "ocid": "ocds-h6vhtk-069835",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PCJB-2814-BHZP",
            "name": "Cheshire West and Chester Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PCJB-2814-BHZP"
            },
            "address": {
                "streetAddress": "The Portal, Wellington Road",
                "locality": "Ellesmere Port",
                "postalCode": "CH65 0BA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD63"
            },
            "contactPoint": {
                "email": "centralprocurement@cheshirewestandchester.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PCJB-2814-BHZP",
        "name": "Cheshire West and Chester Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.",
                "dueDate": "2026-05-26T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "044135-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/044135-2026",
                "datePublished": "2026-05-13T17:02:51+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "DN815890",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Customer Services Telephony",
        "description": "Customer Services Telephony - Soft Market Testing. Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKD63",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "goods",
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-05-14T00:00:00+01:00",
                    "endDate": "2026-05-26T23:59:59+01:00"
                },
                "status": "planning"
            }
        ],
        "status": "planning"
    },
    "language": "en"
}