Driver Quality Monitoring 2026

Notice Information

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Notice Title

Driver Quality Monitoring 2026

Notice Description

Transport for London (TfL) is undertaking preliminary market engagement in relation to a potential future procurement for Driver Quality Monitoring (DQM) Services for London buses. DQM provides TfL with independent and objective assessments of bus driving standards across the London bus network. The service involves assessors travelling covertly on buses while they are in service and assessing driver performance against defined criteria covering passenger consideration, driving ability and other safety-related matters. The indicative requirement includes approximately 7,700 assessments per year, use of suitably qualified and trained assessors, a web-based or mobile assessment solution, data management and reporting capability, daily updates, operator notifications, escalation of serious safety findings, quality assurance, performance reporting and related contract management activities. The purpose of this engagement is to understand market interest, delivery capacity, potential service models, technology options, pricing structures, mobilisation requirements and any barriers that may affect competition. Feedback received may be used to inform the final specification, commercial model, evaluation approach and procurement strategy. TfL is issuing a Market Sounding Questionnaire (MSQ) to a broad range of suppliers. This notice is published in accordance with the Procurement Act 2023. This exercise does not constitute a formal procurement process and does not commit TfL to any subsequent procurement activity.

Planning Information

TfL is conducting preliminary market engagement through a Market Sounding Questionnaire to understand current market interest, capability and capacity for the provision of Driver Quality Monitoring (DQM) Services for London buses. The engagement period commences on 11 June 2026 and will close at 5pm on 3 July 2026, following the deadline for receipt of questionnaire responses. Clarification questions may be submitted until 5pm on 19 June 2026 and TfL intends to issue responses by 26 June 2026. This exercise is for market engagement only and does not constitute a call for competition or a commitment to procure. TfL may, at its discretion, undertake further engagement with suppliers after reviewing the responses received. Please reach out to BayoAkinyemi@tfl.gov.uk to obtain a copy of the MSQ document. Both clarification questions and responses should be submitted via email to BayoAkinyemi@tfl.gov.uk

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-069989
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/055233-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: SME
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 80 - Education and training services
CPV Codes: 80000000 - Education and training services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 11 Jun 20261 months ago
Submission Deadline: Not specified
Future Notice Date: 21 Jul 2026Expired
Award Date: Not specified
Contract Period: 1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Planned
Lots Status: Planned
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: TRANSPORT FOR LONDON
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: E20 1JN
Post Town: East London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI4 Inner London - East
Small Region (ITL 3): TLI41 Hackney and Newham
Delivery Location: Not specified
Local Authority: Newham
Electoral Ward: Stratford Olympic Park
Westminster Constituency: Stratford and Bow

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/055233-2026
11th June 2026 - Preliminary market engagement notice on Find a Tender
https://www.find-tender.service.gov.uk/Notice/044705-2026
14th May 2026 - Pipeline notice on Find a Tender

Notice URLs

https://www.legislation.gov.uk/ukpga/2023/54/contents

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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