Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

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    "date": "2026-07-07T10:42:00+01:00",
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    "parties": [
        {
            "id": "GB-COH-IP19341R",
            "name": "Habinteg Housing Association Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "IP19341R"
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                {
                    "scheme": "GB-PPON",
                    "id": "PMCD-7626-HQTP"
                }
            ],
            "address": {
                "streetAddress": "Chapman House, Unit 1, Adwalton Business Park",
                "locality": "Bradford",
                "postalCode": "BD11 1DR",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE42"
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        {
            "id": "GB-COH-16356505",
            "name": "SHARED SERVICES FOR HOUSING LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "16356505"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PGNT-9288-TPMJ"
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            "address": {
                "streetAddress": "230 Blackfriars Road",
                "locality": "London",
                "postalCode": "SE1 8NW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "name": "Andrea Djordjevic",
                "email": "procurement@ssfh.org.uk"
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            "roleDetails": "Procurement Lead"
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        {
            "id": "GB-COH-07456637",
            "name": "SHAW CONSULTING LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "07456637"
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            "address": {
                "streetAddress": "26 Woodhouse Gardens",
                "locality": "Brighouse",
                "postalCode": "HD6 3UH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE44"
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                "id": "engagement",
                "type": "engagement",
                "description": "Please see the documents on Procontract opportunity https://procontract.due-north.com DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution",
                "dueDate": "2026-06-05T23:59:59+01:00",
                "status": "scheduled"
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                "id": "044912-2026",
                "documentType": "marketEngagementNotice",
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                "description": "Preliminary market engagement notice on Find a Tender",
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                "datePublished": "2026-05-15T13:26:01+01:00",
                "format": "text/html"
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    "tender": {
        "id": "DN820263",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution",
        "description": "Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: # 139 internal staff users (Teams Voice) who work across the UK. # 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.",
        "items": [
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                "id": "1",
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                        "scheme": "CPV",
                        "id": "64200000",
                        "description": "Telecommunications services"
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                        "countryName": "United Kingdom"
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                        "countryName": "United Kingdom"
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                "relatedLot": "1"
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                "contractPeriod": {
                    "startDate": "2026-11-01T00:00:00Z",
                    "endDate": "2029-10-31T23:59:59Z",
                    "maxExtentDate": "2031-10-31T23:59:59Z"
                },
                "status": "active",
                "value": {
                    "amountGross": 325000,
                    "amount": 291666.67,
                    "currency": "GBP"
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                "awardCriteria": {
                    "weightingDescription": "Stages for Shortlisting before final stage of award. Each stage is outlined in Schedule 1.",
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Stage 1 - Selection and Quality",
                            "description": "Supplier selection and technical ability"
                        },
                        {
                            "type": "price",
                            "name": "Stage 2 - Quality and Price",
                            "description": "Quality and Price split 70 Quality 30 Price weighted to 50% to carry to Stage 3. Quality assessed on full specification."
                        },
                        {
                            "type": "quality",
                            "name": "Stage 3 Demonstrations",
                            "description": "100 Quality weighted to 50% plus Stage 2 scores out of 50%. This will be identify preferred bidder"
                        }
                    ]
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                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "See Schedule 1 Guidance and Instructions to Suppliers",
                            "forReduction": true
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                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 12 month extension periods"
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        ],
        "status": "active",
        "value": {
            "amountGross": 325000,
            "amount": 291666.67,
            "currency": "GBP"
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Stage 1 - Selection and Shortlisting (Quality )for Stage 2 Stage 2 - ITT - Quality Assessment and Pricing for shortlisting for Stage 3 Stage 3 - Demonstrations - Final Evaluation/Scores"
        },
        "submissionMethodDetails": "https://procontract.due-north.com Contract reference: DN820263 Title: Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution",
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            "languages": [
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        "expressionOfInterestDeadline": "2026-08-07T12:00:00+01:00",
        "enquiryPeriod": {
            "endDate": "2026-07-30T12:00:00+01:00"
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        "awardPeriod": {
            "endDate": "2026-10-19T23:59:59+01:00"
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        "documents": [
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                "id": "conflictOfInterest",
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                "description": "Not published"
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            {
                "id": "063501-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
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