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Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

Tender

07 Jul 2026 at 10:42

UK4 - Tender Notice
Planning

15 May 2026 at 13:26

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process, initiated on 7th July 2026, involves Habinteg Housing Association Limited seeking to upgrade their telephony and customer service operations by procuring a Microsoft Teams Voice & Omnichannel Contact Centre Solution. Managed primarily by Habinteg Housing Association Limited located in Bradford, this project is supported by Shared Services for Housing Limited as the procuring entity. The procurement is in the tender stage, with submissions scheduled until 7th August 2026. The industry category is telecommunications services, and the project involves a substantial value of £291,666.67 GBP. The solution deployment spans across the UK, requiring expertise in transforming legacy systems to modern digital solutions. The entire procurement procedure utilises a competitive flexible process, comprising selection, shortlisting, and evaluation stages.

This procurement presents significant opportunities for businesses within the IT and telecom sectors, particularly those with capabilities in implementing digital communication solutions on a large scale. Small and medium-sized enterprises (SMEs) are encouraged to participate as the tender's suitability criteria acknowledge SME inclusion. Companies with expertise in integrating Microsoft Teams with existing systems and those offering innovative customer engagement technologies stand a strong chance in this competitive process. Engaging with this opportunity not only promises substantial potential revenue but also enhances a company's portfolio in the fast-evolving domain of digital communications infrastructure.

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Notice Information

Notice Title

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Notice Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: # 139 internal staff users (Teams Voice) who work across the UK. # 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

Planning Information

Please see the documents on Procontract opportunity https://procontract.due-north.com DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069a02
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063501-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£291,666 £100K-£500K
Lots Value
£291,666 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HABINTEG HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD11 1DR
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Morley North
Westminster Constituency
Leeds South West and Morley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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