D3 Tenders | Vocalink Fixed Extranet Maintenance Services

Notice Information

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Notice Title

Vocalink Fixed Extranet Maintenance Services

Notice Description

This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.

Procurement Information

This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres. The Vocalink Fixed Extranet Connections hardware connects DWP's Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP's tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-069a42
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/045020-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: UK5 - Transparency Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Direct
Procurement Method Details: Direct award
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 50 - Repair and maintenance services
CPV Codes: 50312610 - Maintenance of information technology equipment

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: £445,738 £100K-£500K
Contracts Value: Not specified

Notice Dates

Publication Date: 15 May 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 15 May 20262 weeks ago
Contract Period: 30 Jun 2026 - 30 Jun 2028 2-3 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Pending
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: DEPARTMENT FOR WORK & PENSIONS
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: SW1H 9NA
Post Town: South West London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI3 Inner London - West
Small Region (ITL 3): TLI35 Westminster and City of London
Delivery Location: Not specified
Local Authority: Westminster
Electoral Ward: St James's
Westminster Constituency: Cities of London and Westminster

Supplier Information

Number of Suppliers: 1
Supplier Name: VOCALINK INTERNATIONAL

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/045020-2026
15th May 2026 - Transparency notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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