Award

POL App Customer Facing

POST OFFICE LIMITED

This public procurement record has 1 release in its history.

Award

20 May 2026 at 09:26

Summary of the contracting process

The procurement process for the project titled "POL App Customer Facing" was initiated by the Post Office Limited, based in London, United Kingdom. This contract falls under the services category, specifically software programming and consultancy services, as per CPV classification 72200000. The tender, identified as C103806, has reached the award stage, with the contract being signed on 2nd March 2026 and valued at £1,573,350 GBP. The procurement method used was limited, as it was a call-off under the existing Digital Capabilities Framework contract, with no prior publication of a call for competition. Although originally structured with multiple phases, this specific lot was cancelled, but an award was successfully given for the necessary services.

This contract presents significant growth opportunities for businesses specialising in IT services, software development, and digital consultancy, particularly those that can provide expertise in designing and developing customer-facing applications. Large-scale companies with capabilities in managing significant digital transformation projects, like the awarded supplier Softwire Technology UK Limited, will find this tender especially appealing. The structure of the procurement, as a call-off from an existing framework, highlights the importance of establishing relationships and being part of such frameworks to gain access to similar lucrative opportunities in the future.

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How relevant is this notice?

Notice Title

POL App Customer Facing

Notice Description

Design and development of the Post Office customer application.

Lot Information

Lot 1

Design and development of the Post Office customer application.

Options: Call off contract from POL Digital Capabilities Framework. This initial SOW is on a time and materials basis, subsequent SOW's will be awarded subject to ongoing satisfactory performance.

Procurement Information

This is a call-off under an existing framework contract PCR2015 - Post Office - Digital Capabilities Framework.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069cdb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046155-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,573,350 £1M-£10M

Notice Dates

Publication Date
20 May 20263 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Mar 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTWIRE TECHNOLOGY

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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