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POL App Customer Facing

Post Office Limited

This public procurement record has 2 releases in its history.

AwardUpdate

10 Sep 2026 at 15:14

Award Notice
Award

20 May 2026 at 10:26

Award Notice
Summary of the contracting process

Post Office Limited procured the design and development of its customer-facing application, covering software development, IT consulting, internet-related services and ongoing support. The work is intended to create and improve the Post Office customer application rather than to supply general IT services. It is a services requirement delivered in the United Kingdom, with the buying organisation based at 100 Wood Street, London. The requirement was a call-off from the Post Office Digital Capabilities Framework, so relevant suppliers are digital product and software development businesses able to work within an established public-sector framework. The procurement used one grouping for the application design and development requirement, with the same scope applying to the associated contract arrangements.

The procurement is complete and has been awarded through a limited procedure without prior publication of a call for competition, as a call-off under the PCR2015 Post Office Digital Capabilities Framework. Five bids were recorded. Evaluation placed 70% weighting on technical quality and 30% on price. Softwire Technology UK Limited was awarded the contract. Two active contract records are reported separately: one is valued at £1,573,350; the other is valued at £9,000,000. Both were signed on 2 March 2026. The latter contract runs for 1,440 days, stated in the amendment as a full contract length of 48 months. The initial statement of work used time-and-materials pricing, with subsequent statements of work subject to satisfactory performance. The published value and contract length were amended to show the full awarded arrangement.

This procurement indicates demand from Post Office Limited for customer-facing digital product design and development, supported by broader IT consulting, internet and application support capability. A credible future competitor would need a demonstrable technical team able to design, build and support a customer application, and to deliver work under a framework call-off with multiple statements of work. The evaluation gives technical quality substantially greater importance than price, so evidence of strong engineering, digital delivery and service support would matter more than a low-cost offer alone. Suppliers should also be able to operate on a time-and-materials basis initially and sustain satisfactory performance as further work packages are commissioned. Experience of comparable public-sector digital delivery would be relevant to competing for similar requirements from this buyer.

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Notice Information

Notice Title

POL App Customer Facing

Notice Description

Design and development of the Post Office customer application.

Lot Information

Lot 1

Design and development of the Post Office customer application.

Options: Call off contract from POL Digital Capabilities Framework. This initial SOW is on a time and materials basis, subsequent SOW's will be awarded subject to ongoing satisfactory performance.

Procurement Information

This is a call-off under an existing framework contract PCR2015 - Post Office - Digital Capabilities Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069cdb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085993-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£10,573,350 £10M-£100M

Notice Dates

Publication Date
10 Sep 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTWIRE TECHNOLOGY LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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