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Contact Centre Services for 2027 Census Test

OFFICE FOR NATIONAL STATISTICS

This public procurement record has 2 releases in its history.

Award

04 Jun 2026 at 15:48

UK7 - Contract Details Notice
Award

20 May 2026 at 11:12

UK6 - Contract Award Notice
Summary of the contracting process

The procurement process, led by the Office for National Statistics, revolves around the "Contact Centre Services for 2027 Census Test". This procurement falls under the services industry category and involves providing, managing, and resourcing an omni-channel contact centre to support telephone data capture for the 2027 Census Test in England, Wales, and Scotland. Situated in Newport, United Kingdom, the ONS executed this contract using a selective procurement method under an existing framework. The process culminated in an award phase, issuing the contract to SERCO LIMITED on 2nd June 2026, with the contract active until 30th June 2027. The contract is valued at £413,077.64, highlighting the government's commitment to engaging central government public authorities.

This tender offers significant opportunities for businesses aiming to expand into government contracts, particularly those specialising in call centre services, as denoted by the CPV classification "79512000". The opportunity was awarded to a large enterprise, Serco Limited, suggesting that businesses with substantial capacity and relevant experience in handling large-scale service delivery projects would be well-suited to compete in similar tenders. Companies in the contact centre services industry could leverage this opportunity to enhance their credibility and showcase their ability to manage complex public sector projects, thereby opening avenues for further growth and collaborations with government entities.

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Notice Information

Notice Title

Contact Centre Services for 2027 Census Test

Notice Description

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069d3a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/053042-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£413,077 £100K-£500K
Contracts Value
£413,077 £100K-£500K

Notice Dates

Publication Date
4 Jun 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Apr 20262 months ago
Contract Period
1 Jun 2026 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE FOR NATIONAL STATISTICS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8XG
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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