Award

Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

LONDON BOROUGH OF BARNET

This public procurement record has 1 release in its history.

Award

26 May 2026 at 10:10

UK6 - Contract Award Notice
Summary of the contracting process

The London Borough of Barnet has completed a selective procurement process for the "Provision of Customer Services," engaging a mini competition under the Crown Commercial Service's RM6295 Outsourced Services Framework Lot 1. The procurement involved awarding a contract to Charles Novacroft Direct Ltd for a fully outsourced customer services initiative. The contract, valued at £5,192,420 net, commences on 1st October 2026 and spans an initial three-year period, with the potential for a two-year extension based on performance and budget. Located in London, the procurement falls under the 'services' category with a focus on citizen experience. The award notice was published on 26th May 2026, with a future signature date planned for the contract by 30th June 2026.

This tender presents a significant opportunity for businesses in the field of business services, particularly those specialising in law, marketing, consulting, recruitment, and security. Large companies with a track record in delivering comprehensive outsourced services, particularly within the public sector, would have been well-positioned to compete. The procurement offers a substantial long-term contract in a prominent UK locale, making it an attractive opportunity for growth and sector expansion for capable service providers.

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Notice Information

Notice Title

Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

Notice Description

Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a2ea
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048525-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,192,420 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20261 weeks ago
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BARNET
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW9 4EW
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
Not specified
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Supplier Information

Number of Suppliers
1
Supplier Name

CHARLES NOVACROFT DIRECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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