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Provision of IT Managed End User and Infrastructure Service

London Borough of Barnet

This public procurement record has 2 releases in its history.

TenderCancellation

20 Aug 2026 at 11:43

UK12 - Procurement Termination Notice
Award

26 May 2026 at 12:11

UK6 - Contract Award Notice
Summary of the contracting process

The London Borough of Barnet procured a managed IT service covering end-user support and infrastructure. The requirement includes software and information systems, installation, IT consulting, software development, internet and support services, and related research and development consultancy. It is a services contract intended to support the council’s technology environment. The procuring organisation is the London Borough of Barnet, a sub-central public authority based in London, and delivery is within the United Kingdom. The scope would suit providers combining service-desk and end-user support with infrastructure management, systems implementation, software and network expertise, and the ability to provide consultancy alongside ongoing operational support. It was treated as a single requirement rather than being divided into multiple lots.

The procurement was completed through a competitive further competition under the CCS RM6190 Technology Service 4 framework, Matrix Lot 3.4, using a selective procedure and framework award route. Ultima Business Solutions Ltd was awarded the contract on 22 May 2026 at £10,090,758 excluding VAT, or £12,108,909.60 including VAT. The planned contract period was 1 October 2026 to 30 September 2029, with a two-year extension option subject to performance and budget, allowing a maximum end date of 30 September 2031. Although the award was active, the associated contract was cancelled on 19 August 2026. The published data provides no reason for that cancellation. The award was above the relevant threshold and the process comprised one completed lot.

This outcome indicates demand for a substantial, integrated council IT operation rather than a narrow technology product or one-off installation. Suppliers competing for a future requirement of this kind would need credible capability across managed end-user services, infrastructure support, software and information systems, installation, software development, internet services and IT consultancy. They would also need to demonstrate the operational capacity to run a multi-year public-sector service and combine continuing support with project and advisory work. Experience of competitive further competitions under public-sector technology frameworks would be commercially relevant, as would the governance, service management and delivery controls needed for a large authority-wide environment. The cancelled contract means the requirement remains a useful indicator of the buyer’s intended service profile and scale.

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Notice Information

Notice Title

Provision of IT Managed End User and Infrastructure Service

Notice Description

Provision of IT Managed End User and Infrastructure Service, this service has been procured through further competition under CCS RM6190 Technology Service 4 Framework Matrix Lot 3.4, contract reference 1010984455. The contract is to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a334
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079376-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

48000000 - Software package and information systems

51000000 - Installation services (except software)

72000000 - IT services: consulting, software development, Internet and support

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£10,090,758 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20264 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Barnet
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW9 4EW
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
Not specified
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Supplier Information

Number of Suppliers
1
Supplier Name

Ultima Business Solutions

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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