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Forsta Plus

Jisc

This public procurement record has 3 releases in its history.

Award

04 Sep 2026 at 13:25

UK6 - Contract Award Notice
Award

29 Jul 2026 at 14:32

UK5 - Transparency Notice
Planning

26 May 2026 at 16:03

UK1 - Pipeline Notice
Summary of the contracting process

JISC is procuring Forsta Plus, a software-as-a-service platform for experience measurement, survey data collection, analytics and insight generation across the United Kingdom. The requirement covers online and telephone surveys, advanced questionnaire design with complex routing, real-time CAWI and CATI operation, CATI queue management, API-based data transfer into JISC’s internal systems, technical support and troubleshooting. The service also includes survey design, survey conduction and telephone survey functionality, alongside database and data-acquisition capabilities. It is a services procurement for a single requirement, intended to support JISC’s survey operations and the collection and analysis of feedback through multiple channels.

The procurement is complete and has been awarded by direct award to FORSTA WORLDWIDE LTD. The award was dated 4 September 2026 and is valued at £541,000 excluding VAT, or £649,200 including VAT. The awarded contract period runs from 1 December 2026 to 30 November 2029. A standstill period ends on 16 September 2026, with contract signature scheduled for 17 September 2026. The stated basis for the direct award is that only this supplier can provide the required services for technical reasons, with no reasonable alternatives. Existing-system incompatibility would otherwise require substantial redesign and create unacceptable cost or delay. The procurement has one lot and is above the relevant threshold.

This award indicates demand for a mature, high-volume, multi-channel survey and experience-measurement platform within the UK public sector. Suppliers seeking comparable work for JISC would need dependable SaaS delivery, online and telephone data collection, complex questionnaire routing and real-time CAWI and CATI operation. Relevant capability includes CATI interviewer and queue management, large-scale email distribution, survey analytics and insight generation, API integration with internal systems, and responsive technical support and troubleshooting. Credibility would also depend on demonstrating that a proposed platform can work with established systems and equipment without costly or disruptive redesign. Providers with strong integration, operational support and capacity for sustained, large-scale survey programmes would be best placed to compete when this requirement next reaches the market.

How relevant is this notice?

Notice Information

Notice Title

Forsta Plus

Notice Description

Multimodal survey software that allows: * survey data collection across different modes (online and telephone) * advanced survey questionnaire design including complex routing * multimodal operation (CAWI and CATI) in real time * CATI queue management * API to integrate data transfer with internal system * technical support and trouble shooting Forsta Plus SaaS experience measurement, data analytics, and insights. 1,230,000 units over 3 years. Premium emails up to 800,000 per month. 245 CATI interviewer seats.

Procurement Information

Due to an absence of competition for technical reasons and there are no reasonable alternatives, only this supplier can supply the services and works required. There is incompatibility between existing systems/equipment and new services that would result in time consuming and complex redesign and modification which would be unacceptable in the circumstances, resulting in significant cost and/or delay to an important service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a430
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083902-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48612000 - Database-management system

48614000 - Data-acquisition system

79311100 - Survey design services

79311200 - Survey conduction services

79311210 - Telephone survey services

Notice Value(s)

Tender Value
£541,000 £500K-£1M
Lots Value
Not specified
Awards Value
£541,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2026Expired
Award Date
4 Sep 20261 months ago
Contract Period
1 Dec 2026 - 30 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Jisc
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6NB
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

Confirmit Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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