Planning

Robotic Process Automation and ServiceNow Resourcing Framework Agreement

POST OFFICE LIMITED

This public procurement record has 2 releases in its history.

PlanningUpdate

27 May 2026 at 09:46

UK1 - Pipeline Notice
Planning

26 May 2026 at 16:08

UK1 - Pipeline Notice
Summary of the contracting process

Post Office Limited, a public undertaking based in London, is in the planning stage for a procurement process titled "Robotic Process Automation and ServiceNow Resourcing Framework Agreement." This opportunity falls within the IT services category, including consulting, software development, Internet, and support. The procurement entails a competitive flexible procedure aimed at establishing a framework agreement for services starting from 1st April 2027, with a potential extension up to 31st March 2031. With a gross value of £38,400,000, this undertaking plans for future notice publication on 15th October 2026.

This tender presents significant growth opportunities for IT service providers, particularly those specialising in automation and ServiceNow platform enhancements. Companies capable of delivering accredited Blue Prism Developers and robust business operational support will find this opportunity aligned with their expertise. The framework promotes efficient and scalable operations, making it ideal for SMEs looking to partner on long-term IT resourcing needs within Post Office’s digital infrastructure. The requirement for a panel of suppliers with pre-agreed contracts and KPIs offers a streamlined approach to fulfilling resource demands, thus enabling businesses to contribute effectively to the Post Office's technological advancements.

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How relevant is this notice?

Notice Information

Notice Title

Robotic Process Automation and ServiceNow Resourcing Framework Agreement

Notice Description

Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices. This includes providing augmented resource to support the POL Robotics team as well as operational support covering: * Database maintenance including archiving * Service account management * Monitoring and alerts * Incident management * Patch management * Application support * Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace. This requirement covers a number of overall scenarios - Post Office Platform Team BAU Resource Augmentation - longer term needs - Post Office Project Team Resource Augmentation - Outcome based delivery

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4ce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049464-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£32,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
15 Oct 20265 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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