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NHS Notify Print & Fulfilment Services (Lot 4 Same day critical health letters)

NHS England

This public procurement record has 4 releases in its history.

AwardUpdate

13 Aug 2026 at 17:39

UK7 - Contract Details Notice
AwardUpdate

14 Jul 2026 at 13:59

UK7 - Contract Details Notice
Award

14 Jul 2026 at 13:50

UK7 - Contract Details Notice
Award

26 May 2026 at 17:11

UK6 - Contract Award Notice
Summary of the contracting process

NHS England procured same-day critical health-letter print and fulfilment services under its NHS Notify programme. The requirement covers postal mail for standard NHS letters, including vaccination invitations, cancer-screening campaigns, vaccination appointment booking and secondary-care referral appointment booking. The supplier is responsible for producing and sending complete mail packs, including the correct letter text, letters, inserts, envelopes, associated materials and digital communications, to the correct recipient cohort. This is a public-sector healthcare communications and printing service requirement, with delivery activity in the United Kingdom. It is relevant to businesses providing high-volume transactional print, postal fulfilment, health or public-sector communications, and associated data-driven mailing services.

The procurement is complete and was awarded competitively through a selective procedure under a framework agreement. The award was made on 22 May 2026 to Synertec Limited for Lot 4, with a value of £10,000,000 excluding VAT and £12,000,000 including VAT. The award period was 8 June 2026 to 7 June 2028. The contract was signed on 9 July 2026 and runs from 9 July 2026 to 7 June 2028, with the same stated value of £10,000,000 excluding VAT and £12,000,000 including VAT. The contract is active. Evaluation was competitive, and the process comprised one completed lot. The award standstill period ended on 6 June 2026.

This award indicates that NHS England requires a supplier able to manage sensitive, high-volume healthcare communications from data files through print, packing and postal dispatch. A credible competitor would need reliable transactional printing and fulfilment capability, strong quality control, and the operational capacity to issue the correct content, inserts, envelopes and related materials to defined recipient cohorts. The requirement also favours suppliers able to produce specification-compliant samples for buyer approval and to manage changes accurately. Data-service discipline is important: incidents and problems involving data files must be logged in ServiceNow within two working hours, with progress updates at the same interval until resolution. Suppliers with established NHS or other public-sector mailing experience, secure data handling, and measurable service-management processes would be well placed for a future requirement of this type.

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Notice Information

Notice Title

NHS Notify Print & Fulfilment Services (Lot 4 Same day critical health letters)

Notice Description

Lot 4: Same day critical health letters. The scope of the contract covers postal mail for standard letters on behalf of the NHS, sending communications such as, but not limited to invitations for vaccinations, cancer screening, campaigns, vaccination appointment booking, secondary care referral appointment booking.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4d3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077432-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79800000 - Printing and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£10,000,000 £10M-£100M
Contracts Value
£10,000,000 £10M-£100M

Notice Dates

Publication Date
13 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20264 months ago
Contract Period
9 Jul 2026 - 7 Jun 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SYNERTEC LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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