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NHS Notify Print and Fulfilment Services (Lot 1 - High Volume Business as Usual (BAU) and campaign print and fulfilment requirements)

NHS England

This public procurement record has 3 releases in its history.

AwardUpdate

17 Aug 2026 at 11:51

UK7 - Contract Details Notice
Award

14 Jul 2026 at 15:02

UK7 - Contract Details Notice
Award

26 May 2026 at 17:15

UK6 - Contract Award Notice
Summary of the contracting process

NHS England procured high-volume business-as-usual and campaign print and fulfilment services for NHS and health-authority communications. The requirement covers printing letters and postal mail for standard letters, including invitations for vaccinations, cancer screening, vaccination appointment bookings, secondary-care bookings and clinical trials. The service category is printing and related services (CPV 79800000). Work is delivered in the United Kingdom. This requirement formed Lot 1 of the NHS Notify Print and Fulfilment Services arrangement and is intended for large-scale, recurring communications campaigns where accurate production, packing and posting of mail is required. The buying organisation is NHS England, a central government public authority. The scope includes the physical mail pack and associated inserts, envelopes and other materials needed to send each communication.

The procurement has been completed and awarded under a competitive framework agreement using a selective procedure. One lot was awarded to Xerox (UK) Ltd on 22 May 2026. The award value is £200,000,000 excluding VAT and £240,000,000 including VAT. The standstill period ended on 6 June 2026. The contract was signed on 16 June 2026 and runs from 16 June 2026 to 7 June 2028. The award contract period was stated as 8 June 2026 to 7 June 2028. The contract requires monthly monitoring of key performance measures, including sending the correct letter text, letters, inserts, envelopes and associated digital communications to the correct cohort; producing specification samples for buyer approval; and logging data-file incidents in ServiceNow within two working hours, with updates every two working hours until resolution.

This award demonstrates substantial NHS demand for an integrated print, mail-pack assembly and postal fulfilment operation rather than printing alone. Credible competitors for a future requirement would need high-throughput production capacity, reliable handling of personalised or cohort-based communications, and the ability to combine letters, inserts, envelopes and associated materials into correctly specified packs. Strong quality assurance would be important, including sample production and approval processes and controls that prevent incorrect content, formats or recipient cohorts being used. Suppliers would also need disciplined incident management for data files, rapid escalation and frequent progress reporting through a service-management platform such as ServiceNow. Experience delivering sensitive healthcare or public-sector communications, with dependable operational controls and campaign-scale fulfilment, would strengthen a supplier’s position.

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Notice Information

Notice Title

NHS Notify Print and Fulfilment Services (Lot 1 - High Volume Business as Usual (BAU) and campaign print and fulfilment requirements)

Notice Description

Lot 1: High volume business as usual (BAU) and campaigns print and fulfilment activity. Scope of the contract covers printed letters and postal mail for standard letters on behalf of the NHS and health authorities, sending communications such as, but not limited to invitations for vaccinations, cancer screening, vaccination appointment booking, secondary care bookings, and invitations to trials.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4d6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078053-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79800000 - Printing and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£200,000,000 £100M-£1B
Contracts Value
£200,000,000 £100M-£1B

Notice Dates

Publication Date
17 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20264 months ago
Contract Period
16 Jun 2026 - 7 Jun 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Xerox (UK) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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