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NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)

NHS England

This public procurement record has 3 releases in its history.

AwardUpdate

13 Aug 2026 at 17:33

UK7 - Contract Details Notice
Award

14 Jul 2026 at 15:04

UK7 - Contract Details Notice
Award

26 May 2026 at 17:17

UK6 - Contract Award Notice
Summary of the contracting process

NHS England procured medium-volume business-as-usual and campaign print and fulfilment services under NHS Notify. The work covers printing and posting standard NHS letters, including vaccination invitations, cancer-screening communications, vaccination appointment bookings and secondary-care referral appointment bookings. It also includes the associated mail-pack materials and digital communications needed to deliver these campaigns, such as letter text, inserts and envelopes. The procurement is for services in the printing and related services category. Delivery is associated with London, while the communications are issued on behalf of NHS England for NHS recipients. The requirement is therefore relevant to suppliers combining transactional print production, campaign fulfilment, postal distribution and the operational controls needed for accurate, high-volume public-service communications.

This procurement has been completed and awarded through a competitive call-off under a framework using a selective procedure. The award was made to Paragon Customer Communications (London) Limited on 22 May 2026. The awarded and signed contract value is £110,000,000 excluding VAT, or £132,000,000 including VAT. The award contract period runs from 8 June 2026 to 7 June 2028; the contract was signed on 19 June 2026 and its recorded contract period runs from 19 June 2026 to 7 June 2028. The completed requirement is identified as Lot 2, covering medium-volume business-as-usual and campaign activity. The contract is active and above the relevant procurement threshold. The award included a standstill period ending on 6 June 2026.

For a future requirement of this kind, credible suppliers would need established transactional print and fulfilment operations capable of handling medium-volume routine and campaign mailings for a national public-service organisation. Relevant capability includes producing accurate letters, inserts, envelopes and other pack materials to approved specifications, coordinating digital communications, and sending post to the correct recipient groups. The contract requirements also point to the importance of quality assurance: suppliers should be able to create samples for buyer approval and demonstrate reliable controls over content, formats and cohort data. Strong service management is important too, including logging data-file incidents in a ticketing system within two working hours and providing resolution updates every two hours. Experience delivering regulated, time-sensitive healthcare or public-sector communications would support credibility.

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Notice Information

Notice Title

NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)

Notice Description

Lot 2: Medium volume BAU and campaigns print and fulfilment activity. The scope of the contract covers postal mail for standard letters on behalf of the NHS, sending communications such as, but not limited to invitations for vaccinations, cancer screening, campaigns, vaccination appointment booking, secondary care referral appointment booking.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4d8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077429-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79800000 - Printing and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£110,000,000 £100M-£1B
Contracts Value
£110,000,000 £100M-£1B

Notice Dates

Publication Date
13 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20264 months ago
Contract Period
19 Jun 2026 - 7 Jun 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Paragon Customer Communications (London) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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