Award

NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

26 May 2026 at 16:17

Summary of the contracting process

The procurement process for the "NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)" has been completed by NHS England, located in London, United Kingdom. This contract involves services in the printing and fulfilment industry, specifically targeting medium-volume business-as-usual and campaign-related postal communications. The award was announced on 22nd May 2026, with a contract start date of 8th June 2026, lasting until 7th June 2028. Paragon Customer Communications (London) Limited was chosen as the supplier under a selective procurement method through an award under a framework arrangement. The total value awarded was £132 million, for services that include sending communications like vaccination invitations and cancer screening notifications within the UK, particularly utilising the UKI31 region.

This tender provides substantial opportunities for businesses involved in printing, mailing, and fulfilment services to engage with large-scale, long-term projects. Companies that specialise in handling medium-to-large volume postal services, especially those with experience in healthcare communications, are well-positioned to benefit. As the NHS frequently engages in such extensive campaigns, the awarded supplier can expect significant business growth and visibility by ensuring timely and efficient service delivery, bolstering their profile in the public sector landscape.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)

Notice Description

Lot 2: Medium volume BAU and campaigns print and fulfilment activity. The scope of the contract covers postal mail for standard letters on behalf of the NHS, sending communications such as, but not limited to invitations for vaccinations, cancer screening, campaigns, vaccination appointment booking, secondary care referral appointment booking.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4d8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049201-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79800000 - Printing and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£110,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20261 weeks ago
Contract Period
7 Jun 2026 - 7 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

PARAGON CUSTOMER COMMUNICATIONS (LONDON

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06a4d8-2026-05-26T17:17:19+01:00",
    "date": "2026-05-26T17:17:19+01:00",
    "ocid": "ocds-h6vhtk-06a4d8",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDPT-3135-BWWY",
            "name": "NHS England",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDPT-3135-BWWY"
            },
            "address": {
                "streetAddress": "Wellington House, 133-135 Waterloo Rd",
                "locality": "London",
                "postalCode": "SE1 8UG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.england.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PJNQ-8838-LTBY",
            "name": "Paragon Customer Communications (London) Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJNQ-8838-LTBY"
            },
            "address": {
                "streetAddress": "Lower Ground Floor, Park House 16/18, Finsbury Circus",
                "locality": "London",
                "postalCode": "EC2M 7EB",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "email": "tenders@paragon-cc.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.paragon-cc.com/",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDPT-3135-BWWY",
        "name": "NHS England"
    },
    "tender": {
        "id": "C443093",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)",
        "description": "Lot 2: Medium volume BAU and campaigns print and fulfilment activity. The scope of the contract covers postal mail for standard letters on behalf of the NHS, sending communications such as, but not limited to invitations for vaccinations, cancer screening, campaigns, vaccination appointment booking, secondary care referral appointment booking.",
        "status": "complete",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Award under framework",
        "competitive": true,
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)",
            "status": "pending",
            "date": "2026-05-22T00:00:00+01:00",
            "value": {
                "amountGross": 132000000,
                "amount": 110000000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PJNQ-8838-LTBY",
                    "name": "Paragon Customer Communications (London) Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79800000",
                            "description": "Printing and related services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKI31",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-06-06T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2026-06-08T00:00:00+01:00",
                "endDate": "2028-06-07T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "049201-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/049201-2026",
                    "datePublished": "2026-05-26T17:17:19+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-06-08T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "relatedProcesses": [
        {
            "id": "framework",
            "relationship": [
                "framework"
            ],
            "scheme": "ocid",
            "identifier": "ocds-h6vhtk-04f8da",
            "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04f8da"
        }
    ],
    "language": "en"
}