Planning

Branch Hub ServiceNow

POST OFFICE LIMITED

This public procurement record has 2 releases in its history.

PlanningUpdate

27 May 2026 at 09:41

UK1 - Pipeline Notice
Planning

26 May 2026 at 16:28

UK1 - Pipeline Notice
Summary of the contracting process

The procurement process, titled "Branch Hub ServiceNow," is initiated by Post Office Limited and is currently in the planning stage. This project falls under the industry category of IT services, specifically focusing on consulting, software development, Internet, and support. The procurement process involves a planned contract period from 1st October 2026 to 31st March 2028, with an option for renewal until 31st March 2030. The tender's location is within the United Kingdom, specifically London, where the buying organisation is based. Notably, the procurement method is selective, operating under a framework agreement, and the project's value is estimated at £4,800,000 gross (£4,000,000 net). Relevant updates to the planning were made on 27th May 2026.

With a focus on delivering IT services, this tender represents a significant opportunity for businesses specialising in the ServiceNow platform, particularly those with capabilities in solution architecture, development, testing, business analysis, and Scrum Master roles. The requirement for ServiceNow-certified professionals presents an encouraging avenue for companies, especially SMEs, to engage with a major public undertaking like the Post Office. The planned engagement will involve a dedicated squad aligned to DevOps principles, supporting the CSM platform through various IT management processes. This tender could serve as a robust growth and collaboration opportunity, particularly for firms that can demonstrate experience and expertise in large-scale service delivery and agile methodologies.

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Notice Information

Notice Title

Branch Hub ServiceNow

Notice Description

Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches. It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication. The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas. The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a4e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049458-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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