This public procurement record has 2 releases in its history.

PlanningUpdate

15 Jul 2026 at 10:13

Planning

28 May 2026 at 08:24

Summary of the contracting process

The Department of Health & Social Care has initiated a planned procurement process titled "DHSC: ARP: Service Partner" under the services category. Managed by the Ambulance Radio Programme, this opportunity focuses on delivering comprehensive E2E capabilities with trained staff to maintain 24x7 Service Desks complemented by ITSM Tooling. The procurement primarily targets the UK region and expects services to consistently support ARP solutions. While the procurement is currently in the planning stage, significant dates include a future notice anticipated on 1st October 2028. The contract, part of lot 1, is scheduled to commence on 16th May 2031, with a possible extension beyond 15th May 2038.

This tender presents substantial business growth potential for companies proficient in technical computer support services, particularly those experienced with 24x7 service operations in alignment with public health initiatives. Organisations specialising in IT service management and support systems would be highly suitable to meet the demands of this contract. Participation in such a project not only enhances business portfolios but also establishes partnerships with central government entities. This contracts' long-term nature offers stable work over several years, fostering ongoing collaboration with the Department of Health & Social Care.

How relevant is this notice?

Notice Title

DHSC: ARP: Service Partner

Notice Description

Service Partner to deliver over-arching E2E capabilities with appropriately trained staff to provide 24x7 Service Desks and associated ITSM Tooling to ensure consistent availability of ARP Solutions & services - Managed by the Ambulance Radio Programme.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a705
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066640-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jul 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 20283 years to go
Award Date
Not specified
Contract Period
15 May 2031 - 15 May 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH & SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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