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Provision of complaint investigators and independent persons for the investigation and review of complaints

Barnsley Metropolitan Borough Council

This public procurement record has 3 releases in its history.

Award

17 Sep 2026 at 09:34

UK7 - Contract Details Notice
Award

18 Aug 2026 at 09:31

UK6 - Contract Award Notice
Tender

28 May 2026 at 11:26

UK4 - Tender Notice
Summary of the contracting process

Barnsley Metropolitan Borough Council procured services from experienced complaint investigators and independent persons to investigate and review complaints across all Council services. The requirement particularly covers Children’s and Adult Social Care, where the Council has statutory responsibilities, and includes independent persons who can serve as review panel members. This is a professional investigation, complaints-review and advisory service rather than a goods supply or construction contract. The primary work is delivered for the Council in Barnsley, with the awarded service covering the United Kingdom. The procurement is classed as services and includes investigation services, legal advisory services, and business and management consultancy activities. It is suitable for small and medium-sized enterprises, and is relevant to firms with experience handling public-sector complaints and independent reviews.

The procurement is complete: RRC was awarded the contract on 31 July 2026 and the contract was signed on 9 September 2026. The contract runs from 1 October 2026 to 30 September 2028, with two optional 12-month extensions available, allowing a maximum end date of 30 September 2030. Its value is £240,000 excluding VAT and £288,000 including VAT. The Council used an above-threshold open procedure. The tender deadline was 25 June 2026 at 11:00, enquiries closed on 18 June 2026 at 11:00, and the award decision period ended on 20 July 2026. Two bids were received and one reached the final stage. Evaluation weighted quality at 80% and price at 20%. RRC was the successful supplier.

This award indicates demand for an external complaints capability within a local authority, particularly where investigations must support statutory Children’s and Adult Social Care responsibilities. A credible competitor for similar work would need experienced investigators who can assess complaints impartially, produce clear evidence-based findings, and work across varied Council services. It would also need independent persons able to contribute to review panels, understand public-sector governance, and handle sensitive cases involving children, adults receiving care and other service users. The successful model suits an SME with a public-service mission and the operational maturity to provide a dependable panel of qualified people. Relevant legal, investigative, social-care and management-consultancy expertise would strengthen a future proposition, alongside the capacity to deliver consistent reviews across a whole council.

How relevant is this notice?

Notice Information

Notice Title

Provision of complaint investigators and independent persons for the investigation and review of complaints

Notice Description

The services required is the provision of experienced complaint Investigators and Independent Persons (including review panel members) in the areas of all Council Services particularly in, Children and Adult Social Care services where Statutory responsibilities exist.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a752
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088033-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79111000 - Legal advisory services

79410000 - Business and management consultancy services

79720000 - Investigation services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
£240,000 £100K-£500K
Awards Value
£240,000 £100K-£500K
Contracts Value
£240,000 £100K-£500K

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
25 Jun 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20262 months ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
2030-10-07

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Barnsley Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BARNSLEY, SOUTH YORKSHIRE
Postcode
S70 2TA
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE33 Barnsley
Delivery Location
Not specified
Local Authority
Barnsley
Electoral Ward
Central
Westminster Constituency
Barnsley North

Supplier Information

Number of Suppliers
1
Supplier Name

RRC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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