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Third Line IT Infrastructure Support and Network Operations Centre Services

Cottsway Housing Association Limited

This public procurement record has 3 releases in its history.

Award

24 Sep 2026 at 14:21

UK7 - Contract Details Notice
TenderUpdate

02 Jun 2026 at 12:18

UK4 - Tender Notice
Tender

29 May 2026 at 10:53

UK4 - Tender Notice
Summary of the contracting process

Cottsway Housing Association is procuring third-line IT infrastructure support and network operations centre services to supplement its internal IT team and replace its existing NOC function. The work covers escalations, complex incidents and specialist advice, plus proactive monitoring, alerting and patch management for its server estate. The supplier is also expected to provide clear response arrangements for alerts and incident notifications, visibility of the monitoring and management tools used, and coverage across current and future technologies, including legacy and specialist systems. Account management, regular service reviews and the flexibility to supply extra resource for projects, migrations or advisory work are part of the requirement. This is IT support and infrastructure services (CPV 72000000), delivered across England.

The procurement is complete and was awarded to ROCK I.T. SPECIALISTS LIMITED. Cottsway used an open competition below the UK procurement threshold. The contract was signed on 13 August 2026 and runs from 1 September 2026 to 31 August 2029. Its value is £166,680 excluding VAT (£200,000 including VAT). The arrangement is for one lot, with an option to extend by a further 12 months subject to satisfactory performance. Evaluation weighted functional and technical quality at 60%, and commercial and contractual factors at 40%. The tender submission deadline was 19 June 2026, and the deadline for enquiries was 12 June 2026.

For suppliers preparing for a comparable requirement from Cottsway, the award indicates demand for an integrated IT operations partner able to work alongside an in-house team, rather than a monitoring-only provider. A credible competitor would need to handle complex infrastructure escalations and incidents while running proactive server monitoring, alerting and patch management. Demonstrable coverage of varied environments, including legacy and specialist technology, and the ability to expose the tools used to the client team would be relevant. Service management capability matters: the requirement emphasised accountable account management, regular reviews and contractually backed response arrangements. Suppliers should also be able to provide additional specialist capacity for short projects, migrations and advisory work, while delivering a technically strong service and a commercially and contractually robust offer.

How relevant is this notice?

Notice Information

Notice Title

Third Line IT Infrastructure Support and Network Operations Centre Services

Notice Description

The primary objectives of this tender are to: * Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. * Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. * Establish meaningful, contractually backed response times for monitoring alerts and incident notification. * Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. * Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. * Deliver active, accountable account management with a named contact and regular service reviews. * Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work. Further information available in the ITT document in InTend. https://in-tendhost.co.uk/cottsway/aspx/Home.

Lot Information

Lot 1

Renewal: Option to extend by a further 12 months subject to satisfactory performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a887
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090612-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£166,680 £100K-£500K
Lots Value
£166,680 £100K-£500K
Awards Value
Not specified
Contracts Value
£166,680 £100K-£500K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
19 Jun 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cottsway Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WITNEY
Postcode
OX28 4YG
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
West Oxfordshire
Electoral Ward
Witney South
Westminster Constituency
Witney

Supplier Information

Number of Suppliers
1
Supplier Name

ROCK I.T. SPECIALISTS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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