Tender

Third Line IT Infrastructure Support and Network Operations Centre Services

COTTSWAY HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

TenderUpdate

02 Jun 2026 at 11:18

UK4 - Tender Notice
Tender

29 May 2026 at 09:53

UK4 - Tender Notice
Summary of the contracting process

The Cottsway Housing Association Limited, located in Witney, UK, is currently in the tender stage for procuring services under the title "Third Line IT Infrastructure Support and Network Operations Centre Services." This procurement effort falls under the industry category of IT services, encompassing consulting, software development, internet, and support. The tender is conducted through an open competition procurement method, with a contractual framework anticipated to commence on 31st August 2026 and conclude on 30th August 2029, with a possible extension for an additional year based on performance. Important dates include the deadline for tender submissions on 19th June 2026, and the final date for inquiries on 12th June 2026. The gross estimated value of the contract is £200,000.

This tender presents a significant opportunity for IT service providers particularly adept in infrastructure support and network operations. Businesses with strengths in providing third-line IT support for complex incidents, network operations centre functionality, and responsive monitoring services will find this tender appealing. Moreover, companies capable of offering additional resources for short-term IT projects or advisory work are well-positioned to compete. The tender provides a platform for growth in the IT service sector and a chance to establish a long-term partnership with a public authority buyer. Interested parties should prepare to demonstrate not only technical expertise but also robust commercial and contractual capabilities, as 60% of the evaluation is based on functional and technical competencies.

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Notice Information

Notice Title

Third Line IT Infrastructure Support and Network Operations Centre Services

Notice Description

The primary objectives of this tender are to: * Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. * Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. * Establish meaningful, contractually backed response times for monitoring alerts and incident notification. * Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. * Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. * Deliver active, accountable account management with a named contact and regular service reviews. * Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work. Further information available in the ITT document in In-Tend. https://in-tendhost.co.uk/cottsway/aspx/Home Please note that all correspondence regarding this tender should be made via the correspondence section in In-Tend.

Lot Information

Lot 1

Renewal: Option to extend by a further 12 months subject to satisfactory performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a887
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051841-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£166,680 £100K-£500K
Lots Value
£166,680 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jun 20262 days ago
Submission Deadline
19 Jun 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Aug 2026 - 30 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COTTSWAY HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WITNEY
Postcode
OX28 4YG
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
West Oxfordshire
Electoral Ward
Witney South
Westminster Constituency
Witney

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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