Award

Social Media CRM Tool

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

01 Jun 2026 at 12:30

UK7 - Contract Details Notice
Summary of the contracting process

The Care Quality Commission (CQC), based in Newcastle upon Tyne, has completed the procurement process for a "Social Media CRM Tool", focusing on software-related services. This contract, awarded and active as of 21 April 2026, involves the procurement of a social media customer relationship management solution that utilises Hootsuite Enterprise Plan with advanced analytics and media monitoring. This engaged procurement falls under the services category, with a contract period from 20 April 2026 to 30 April 2029. The procurement was conducted through a direct method below the financial threshold, thus bypassing competition, indicating a targeted need for the services provided.

This tender offers significant opportunities for business growth, particularly for companies specialising in software and social media solutions, as well as analytics and media monitoring tools. Businesses that are agile, innovative, and capable of customising services to a public sector client’s needs could find valuable opportunities with similar procurements. The market for supporting public sector organisations in managing their digital communication channels is promising, and entrants offering innovative, scalable solutions stand to benefit and expand their market credentials.

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Notice Information

Notice Title

Social Media CRM Tool

Notice Description

Care Quality Commission (CQC) requires the provision of a social media CRM tool, delivered through the social media Hootsuite Enterprise Plan, including Hootsuite Advanced Analytics and Talkwalker Core media monitoring, and support services for 20 users. Actual date signed: 21 April 2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06aa48
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051390-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£115,000 £100K-£500K

Notice Dates

Publication Date
1 Jun 20263 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Apr 20261 months ago
Contract Period
19 Apr 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

HOOTSUITE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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