Planning

Revenues and Benefits services

REDCAR AND CLEVELAND BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Planning

02 Jun 2026 at 11:11

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Redcar and Cleveland Borough Council is in the planning stage of procuring services for their Revenues and Benefits programme, encompassing activities such as Council Tax administration, Housing Benefit services, and revenue enforcement. This procurement is being undertaken in the UK under the 'services' category, focusing on the delivery of public and benefit services. Preliminary market engagement activities are set to include one-to-one sessions with potential suppliers, who must submit a completed questionnaire by 12 Noon on 17 June 2026. These sessions are scheduled for 1 July 2026, and the Council aims to inform selected organisations by 24 June 2026. The initiative is part of preparations for future contract terms beginning in May 2028 and running until May 2033.

This tender presents opportunities for businesses experienced in large-scale Revenue and Benefits services to explore innovative service delivery models, including technology and automation. Companies providing end-to-end managed services, those with expertise in digital transformation, and specialist service suppliers such as those focusing on fraud prevention, analytics, and automation, will find this opportunity particularly relevant. Engaging in this process allows businesses to demonstrate their unique capabilities and potentially influence the development of the Council's procurement strategy, which includes options such as outsourcing or hybrid service models. Through this engagement, businesses have the chance to shape future service delivery and establish themselves as key players in the public sector services market.

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Notice Information

Notice Title

Revenues and Benefits services

Notice Description

Redcar and Cleveland Borough Council is undertaking preliminary market engagement in advance of a potential procurement for the provision of Revenues and Benefits services. The current contract for the Authority's Revenues and Benefits service delivery is due to expire on 7 May 2028. The Authority is therefore considering its future delivery model and is seeking to engage with suppliers that are capable of delivering a full end to end Revenue and Benefits Service to inform its strategic approach. This includes consideration of a range of options, including fully outsourced, in-house or a shared service model. The scope of services under consideration is expected to include, but is not limited to: * Council Tax and Business Rates administration and collection * Housing Benefit and Council Tax Support administration * Customer contact and service delivery in relation to the services * Revenues enforcement and recovery up to liability order stage * Fraud prevention, quality assurance and compliance activity * Digital service delivery and channel shift The purpose of this engagement is to: * Understand current market capability and capacity to deliver Revenues and Benefits services * Explore innovative delivery models, including the use of technology, automation and digital solutions * Assess supplier approaches to service transformation, efficiency and demand management * Gain insight into commercial models, cost drivers, and optimal contract structures * Understand key risks and success factors associated with mobilisation and transition * Inform the Authority's consideration of alternative delivery models, including the feasibility of insourcing or hybrid approaches The Authority is particularly interested in engaging with organisations that can demonstrate experience in delivering large-scale Revenues and Benefits services within the UK public sector, including those offering: * End-to-end managed services * Technology enabled service delivery models * Specialist capabilities (e.g. fraud, analytics, automation) * Transition and mobilisation support

Planning Information

To support this preliminary market engagement exercise, the Authority will invite organisations that, through completion of a short questionnaire, demonstrate an ability to deliver the required services to participate in a structured "Meet the Buyer" process. This will consist of a one‑to‑one session with Authority representatives. Where a questionnaire response does not demonstrate sufficient alignment with the scope of requirements, the Authority may decide not to offer an invitation to a one‑to‑one session. Organisations wishing to participate are required to register their interest in attending a session by emailing Procurement@redcar-cleveland.gov.uk. Upon receiving a request to participate, the Authority will issue the questionnaire and a high level scope of requirements containing indicative activity information. The Authority requests that completed questionnaires are returned to Procurement@redcar-cleveland.gov.uk by no later than 12 Noon on Wednesday 17 June 2026. Organisations that demonstrate capability to deliver the required services as outlined in the high-level scope document will be issued a time slot for a one to one session. One-to-one sessions will take place on Wednesday 01 July 2026 via Teams. Sessions will be offered on a first come first served basis. If you are unable to attend the time allocated but wish to participate, please advise your availability and the Authority will accommodate where possible. The Authority will endeavour to advise organisations that will be invited to attend a one-to-one session by no later than 17:00 Wednesday 24th June 2026. The questionnaire that will be issued will seek high level information on: • Organisational capability and relevant experience • Service quality and customer satisfaction • Delivery models for Revenues and Benefits services • Approaches to transformation, digital delivery, and automation • Commercial models and key cost drivers • Transition and mobilisation considerations • Social Value One-to-One Engagement Sessions Where offered, each session will provide an opportunity for: • The participating organisation to expand on their questionnaire responses • Open discussion on service quality, delivery models, market capability, and innovation • Exploration of risks, opportunities, and constraints associated with service delivery and transition • Clarification of responses provided in the questionnaire The sessions are intended to support open and constructive dialogue and to allow the Authority to test assumptions and better understand the market. To ensure compliance with the Procurement Act 2023, the Authority will: • Treat all participants equally and ensure no organisation gains an unfair competitive advantage • Ensure that any information shared that may be relevant to a future procurement is made available to all participants in an appropriate and transparent manner • Not use this engagement to pre-select or evaluate suppliers Participation in this engagement process will not confer any advantage in any future procurement, and any subsequent procurement process will be conducted in accordance with the Procurement Act 2023. The information gathered through this engagement will be used to: • Inform the Authority's delivery model decision, including consideration of insourcing or shared service arrangements with another Local Authority, meaning a tender process may not necessarily follow • Shape the scope, structure, and specification of any possible future procurement • Support development of an appropriate procurement strategy, including route to market and commercial model

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ab5a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051838-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75110000 - General public services

75310000 - Benefit services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jun 20262 days ago
Submission Deadline
Not specified
Future Notice Date
31 Jul 20262 months to go
Award Date
Not specified
Contract Period
7 May 2028 - 7 May 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
REDCAR AND CLEVELAND BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REDCAR
Postcode
TS10 1RT
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC12 South Teesside
Local Authority
Redcar and Cleveland
Electoral Ward
Coatham
Westminster Constituency
Redcar

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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