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Fuel Poverty and Energy Affordability

Wales & West Utilities Limited

This public procurement record has 2 releases in its history.

Award

29 Jul 2026 at 09:43

UK6 - Contract Award Notice
Award

04 Jun 2026 at 14:24

UK5 - Transparency Notice
Summary of the contracting process

Wales & West Utilities Limited procured fuel poverty and energy affordability services across Devon and Torbay. The work provides trusted, face-to-face support for vulnerable households through home visits, hub drop-ins, Energy Advice Centres, community events and specialist clinics. Services include carbon monoxide safety guidance, Priority Services Register engagement, personalised energy-efficiency advice, energy triage, emergency-provision and keep-warm support, and onward referrals for fire, gas and other interventions. Leased premises in Exeter and Paignton support accessible local delivery for people who do not want home visits. The programme also covers data integration and recruitment of a Data Lead, Well in the Home Health Energy Advisor, People and Culture Lead, Income Generation Lead and Fuel Poverty Client Coordinator. It is a social and community-focused service requirement.

The procurement is complete and was directly awarded to Sustainable Community Solutions Limited, trading through ECOE Advice, under one lot. The award date was 22 June 2026. The contract is scheduled to run from 7 August 2026 to 31 May 2028. Its awarded value is £626,967.13 excluding VAT, or £752,360.56 including VAT. The buyer used a direct award, justified by the supplier’s established place-based expertise, local infrastructure, trusted community relationships and specialist support for fuel poverty, energy advice, vulnerability and carbon monoxide risk. The award records a single-supplier technical-reasons rationale and identifies the requirement as a light-touch service. The lot was suitable for voluntary, community and social enterprises, and the award status is active.

This requirement is relevant to organisations delivering practical energy and fuel-poverty support directly in communities, particularly those combining household visits with accessible local centres, hubs, outreach and specialist clinics. A credible competitor would need advisers able to provide person-centred energy-efficiency, affordability, carbon monoxide and wider home-safety guidance, identify vulnerability and support Priority Services Register engagement. It would also need effective referral pathways into emergency assistance, keep-warm resources, fire and gas-safety interventions, alongside reliable data handling and early identification of need. The awarded model demonstrates the importance of trusted relationships with community partners, support for digitally excluded and socially isolated households, and coverage of rural and off-gas communities. Organisational capacity across data, health, people, income generation and client coordination would also be relevant when this buyer next reviews the requirement.

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Notice Information

Notice Title

Fuel Poverty and Energy Affordability

Notice Description

This project will build on the long-standing approach to delivering trusted, high quality in-person energy support for communities across Devon and Torbay. Through this programme, ECOE Advice will ensure that vulnerable customers continue to receive timely, practical assistance, including carbon monoxide safety guidance and early conversations that support the transition to a net zero future. Support will be delivered through the following ways: - Home visits. - Hub drop-ins - Energy Advice Centres. - Community events and specialist clinics. Maintaining leased premises in Exeter and Paignton ensures that accessible, face-to-face support remains available in areas of greatest need. These sites enable customers who do not wish to receive home visits to seek help locally, improve response times and increase the number of households we can support efficiently. Alongside face-to-face delivery, the project will provide tailored household support including carbon monoxide safety, Priority Services Register engagement, personalised energy efficiency advice and energy triage. Advisors will also support access to emergency provision, keep-warm resources and onward referrals, including Fire and Rescue Service visits and gas safety interventions where required. To maximise the impact of this project, ECOE Advice will recruit four 0.4 FTE roles - a Data Lead a Well in the Home Health Energy Advisor, a People and Culture Lead, and an Income Generation Lead - alongside a 0.2 FTE Fuel Poverty Client Coordinator. Benefits include: - Access to trusted, in-person and community-based energy advice. - Improved energy efficiency, reduced fuel poverty and safer, warmer homes. - Strengthened referral pathways and faster response times. - Better data integration enabling earlier identification of vulnerability. - Enhanced financial resilience and improved household wellbeing. - Improved physical and mental wellbeing.

Procurement Information

ECOE Advice (Sustainable Community Solutiosn) is a well-established, place-based organisation with specialist expertise in delivering fuel poverty, energy advice and vulnerability support across Devon and Torbay. Through its locally embedded model, ECOE provides trusted, person-centred support that addresses the interconnected challenges of energy affordability, poor housing, health vulnerability and carbon monoxide risk. ECOE is uniquely positioned within the region, operating through a strong network of community partners and accessible delivery channels including home visits, Energy Advice Centres, hubs and community outreach. It's model is built on face-to-face, relational engagement, ensuring those most at risk, including digitally excluded and socially isolated households, can access tailored support that is not achievable through remote or standardised approaches. This combination of local infrastructure, trusted relationships and integrated delivery cannot be readily replicated without disrupting established pathways, reducing accessibility and weakening engagement with vulnerable households. ECOE plays a critical role in providing consistent, community-based access to support, particularly in rural and off-gas areas where need is high and services are often fragmented. The proposed investment represents a continuation and strengthening of this proven model, enabling ECOE to maintain core services while building capacity following its transition to an independent charity. This ensures continuity of support for vulnerable households, protects established delivery capability and avoids fragmentation across the wider Devon support landscape.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ada4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071529-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80330000 - Safety education services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£626,967 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jun 20263 months ago
Contract Period
7 Aug 2026 - 31 May 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wales & West Utilities Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8FZ
Postcode Area
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

SUSTAINABLE COMMUNITY SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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