Award

Ticketing Solution

CANTERBURY CHRIST CHURCH UNIVERSITY

This public procurement record has 1 release in its history.

Award

04 Jun 2026 at 15:20

Summary of the contracting process

The procurement process involves Canterbury Christ Church University seeking a software solution titled "Ticketing Solution" to enhance workflow by managing customer enquiries into IT and other departments. The contract, categorised under the 'goods' industry, specifically targets software packages and information systems. Located in Canterbury, with delivery to be executed in the UKJ4 region, this procurement process has progressed to the contract award stage, having been signed on 23 February 2026. Conducted through a direct, below-threshold method without competition, the procurement process was completed with Halo Service Solutions Ltd selected as the supplier, with the contract effective from 1 March 2026 to 28 February 2031.

This tender presents substantial opportunities for businesses in the software development and information systems sectors, particularly those capable of delivering comprehensive ticketing solutions that streamline organisational processes. Companies specialising in software packages that facilitate precise departmental workflow management are well-positioned to compete in similar opportunities in the future, thus fostering business growth. Given the negotiation was direct with a known supplier, businesses aiming to secure similar contracts should aim to create strategic partnerships with public authorities to improve their chances of selection through non-competitive or direct procurement processes.

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Notice Title

Ticketing Solution

Notice Description

Providing a software solution to allow ticketing of customer enquiries into IT and other departments for improved work flow

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ae03
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/053009-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£403,920 £100K-£500K

Notice Dates

Publication Date
4 Jun 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Feb 20263 months ago
Contract Period
1 Mar 2026 - 28 Feb 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CANTERBURY
Postcode
CT1 1QU
Post Town
Canterbury
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
Not specified

Local Authority
Canterbury
Electoral Ward
Barton
Westminster Constituency
Canterbury

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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