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Brighton Centre Ticketing system 2027

Brighton & Hove City Council

This public procurement record has 2 releases in its history.

Tender

11 Sep 2026 at 16:44

UK4 - Tender Notice
Planning

08 Jun 2026 at 14:49

UK1 - Pipeline Notice
Summary of the contracting process

Brighton & Hove City Council is procuring a fully managed hosted ticketing service for the Brighton Centre, a major entertainment and conference venue in Brighton. The service covers a hosted ticketing platform, an on-site box office, access control, ticket-scanning technology, customer relationship management, marketing services, financial settlement and reporting, customer support, and associated hardware and software. It is intended to support ticket sales for live entertainment, conferences and other events, while improving customer engagement, operational efficiency and the Council’s commercial income. This is a services concession covering activity at the Brighton Centre and related ticketing operations. The requirement combines software and information systems with event ticketing and associated operational support.

The procurement has reached tender: the Council invited offers through an open procedure. It is a concession procurement with one lot. Questions were due by 25 September 2026 at 23:59, and tenders were due electronically by 12 October 2026 at 12:00. The contract is scheduled to run from 1 August 2027 to 30 July 2032, with two possible 12-month renewals extending the maximum period to 30 July 2034. The estimated value is £73.5 million excluding VAT, or £88.2 million including VAT. The Council expects to finalise its award decision by 14 December 2026. Evaluation is weighted 90% quality and 10% price.

This opportunity suits an established ticketing or venue-technology provider able to deliver an integrated, fully managed operation rather than software alone. Suppliers need to provide and support a hosted ticketing platform, box-office operations, access control, scanning technology, CRM and marketing functions, customer services, financial settlement, reporting, and the related hardware and software. The solution must handle approximately 225,000 ticket sales each year across varied entertainment, conference and event programmes, so bidders should have the operational capacity, resilience and support capability for high-volume public-facing transactions. Participation requires full membership of the Society of Ticket Agents and Retailers (STAR), or an equivalent organisation, with adherence to its Code of Practice. Strong service quality and delivery capability are particularly important because quality carries most of the evaluation weighting.

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Notice Information

Notice Title

Brighton Centre Ticketing system 2027

Notice Description

Brighton & Hove City Council is seeking to appoint a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre, one of the South East's largest entertainment and conference venues. The contract includes the provision, implementation and ongoing support of a hosted ticketing platform, onsite box office system, access control and ticket scanning technology, CRM and marketing services, financial settlement and reporting, customer service support, and associated hardware and software. The solution must support approximately 225,000 ticket sales per annum across a diverse programme of live entertainment, conferences and events, while maximising ticket sales, customer engagement, operational efficiency and commercial income for the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06aff2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086623-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

79952100 - Cultural event organisation services

Notice Value(s)

Tender Value
£73,500,000 £10M-£100M
Lots Value
£73,500,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20263 weeks ago
Submission Deadline
12 Oct 20265 days to go
Future Notice Date
1 Aug 2026Expired
Award Date
Not specified
Contract Period
1 Aug 2027 - 30 Jul 2032 Over 5 years
Recurrence
2033-09-11

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Brighton & Hove City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOVE
Postcode
BN3 3BQ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
TLJ South East (England)
Local Authority
Brighton and Hove
Electoral Ward
Central Hove
Westminster Constituency
Hove and Portslade

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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