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Ticket Vending Machines Support and Maintenance

GA TRAINS LIMITED

This public procurement record has 4 releases in its history.

ContractAmendment

14 Sep 2026 at 11:30

UK10 - Contract Change Notice
Award

05 Aug 2026 at 12:40

UK7 - Contract Details Notice
Award

10 Jun 2026 at 15:08

UK6 - Contract Award Notice
Award

10 Jun 2026 at 09:22

UK5 - Transparency Notice
Summary of the contracting process

GA Trains Limited bought ongoing support and maintenance for its station ticket vending machines (TVMs), covering the machines supplied and installed by Scheidt & Bachmann. The service includes planned and reactive maintenance, lifecycle management, Oyster and ITSO services, managed application hosting, a point-to-point encryption solution, and software services. The agreement also covers modifications and updates to the TVM fleet, with quantities able to change if machines are decommissioned or additional machines are bought. Additional machines can be added after installation and commissioning. This is a services requirement for ticket-issuing machinery maintenance and repair, delivered across GA Trains’ operating network in the United Kingdom. GA Trains Limited is the public undertaking buying and managing the requirement.

The procurement is complete and was awarded through a direct award to Scheidt & Bachmann (UK) Limited. The award was made on 10 June 2026, the contract was signed on 24 June 2026, and the contract runs from 14 September 2026 to 30 June 2031. It may be extended in 12-month increments for up to three further years, to 30 June 2034, by written agreement. The gross contract value is £27,947,336. GA Trains justified the direct award because it has an existing contract with the supplier and changing supplier would create incompatible services; Scheidt & Bachmann is stated to be the only provider able to support and maintain the machines because of intellectual property rights. The contract includes additional purchases and option arrangements.

This award shows sustained demand from a train operating company for specialist TVM support rather than general equipment maintenance. A credible competitor for a future requirement would need to maintain and repair ticket vending machines across a rail operating network, support both planned and reactive work, and manage machine lifecycle changes as equipment is retired, added or modified. Relevant capability would include Oyster and ITSO services, managed application hosting, point-to-point encryption, and software support. Suppliers would also need to demonstrate how they could preserve compatibility with an installed fleet and handle intellectual-property constraints associated with the equipment. The buyer will measure machine availability, response times and social value monthly, so robust service management, performance reporting and social-value delivery would be important.

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Notice Information

Notice Title

Ticket Vending Machines Support and Maintenance

Notice Description

GA Trains Limited (GATL) requires ongoing support and maintenance of their ticket vending machines (TVMs) at stations across its operating network. TVM's have been supplied and installed by Scheidt and Bachmann over time. The services to be provided under the agreement generally include but is not limited to: - Planned and reactive maintenance; - Life cycle management; - Oyster services; - ITSO services; - Managed application hosting; - P2PE solution; and - Software services. The contract permits amendment to quantities of the services should TVM's either be decommissioned or purchased during the term of the contract, including any renewal term.

Procurement Information

Direct award is justified under Schedule 5 Clauses 5 and 7 of the Procurement Act as GATL have an existing contract with the supplier, and a change of supplier would result in receiving incompatible services as only Scheidt and Bachmann can provide support and maintenance of the TVMs due to intellectual property rights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b154
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086779-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£27,947,336 £10M-£100M
Contracts Value
£27,947,336 £10M-£100M

Notice Dates

Publication Date
14 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jun 20264 months ago
Contract Period
14 Sep 2026 - 30 Jun 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GA TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1EJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Scheidt & Bachmann UK Ltd.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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