Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Ticket Vending Machines Support and Maintenance

GA TRAINS LIMITED

This public procurement record has 3 releases in its history.

Award

05 Aug 2026 at 12:40

UK7 - Contract Details Notice
Award

10 Jun 2026 at 15:08

UK6 - Contract Award Notice
Award

10 Jun 2026 at 09:22

UK5 - Transparency Notice
Summary of the contracting process

GA Trains Limited procured ongoing support and maintenance for ticket vending machines at stations across its operating network. The services cover planned and reactive maintenance, lifecycle management, Oyster and ITSO services, managed application hosting, point-to-point encryption (P2PE) solutions and software services. The agreement supports machines supplied and installed by Scheidt & Bachmann over time, and can accommodate changes to the machine fleet when equipment is decommissioned, purchased, installed or commissioned. This is a specialist railway ticketing technology service, combining field maintenance with software, hosting, payments and machine lifecycle support. The procurement is classified as services, specifically maintenance and repair of ticket-issuing machinery. GA Trains Limited is the public undertaking buying the service for its rail network.

The procurement is complete and was awarded through a direct award under the utilities regime. GA Trains Limited awarded the contract to Scheidt & Bachmann (UK) Limited on 10 June 2026 for £27,947,336 gross. The contract was signed on 24 June 2026 and runs from 1 July 2026 to 30 June 2031, with extensions in 12-month increments for up to three additional years, giving a maximum end date of 30 June 2034. The award was justified because the incumbent supplier’s intellectual property rights mean that changing supplier would create incompatible services. The agreement covers one lot, permits additional purchases and fleet modifications, and was evaluated on the direct-award justification rather than a competitive tender. Contract performance includes monthly measures for machine availability, response times and social value.

This award demonstrates sustained demand for integrated ticket vending machine support across a major rail operating network. A credible competitor for a future requirement would need strong capability in planned and reactive maintenance of ticket-issuing machinery, together with lifecycle management for a changing installed fleet. Relevant technical depth includes Oyster and ITSO ticketing, managed application hosting, software services and point-to-point encryption solutions. Suppliers would also need to manage both physical equipment and the associated applications and payment environment, while maintaining reliable machine availability and prompt response times. Experience supporting equipment originally supplied by another manufacturer, or the ability to address intellectual property and compatibility constraints, would be commercially important. Evidence of measurable social value delivery would also strengthen a competing proposition.

How relevant is this notice?

Notice Information

Notice Title

Ticket Vending Machines Support and Maintenance

Notice Description

GA Trains Limited (GATL) requires ongoing support and maintenance of their ticket vending machines (TVMs) at stations across its operating network. TVM's have been supplied and installed by Scheidt and Bachmann over time. The services to be provided under the agreement generally include but is not limited to: - Planned and reactive maintenance; - Life cycle management; - Oyster services; - ITSO services; - Managed application hosting; - P2PE solution; and - Software services. The contract permits amendment to quantities of the services should TVM's either be decommissioned or purchased during the term of the contract, including any renewal term.

Procurement Information

Direct award is justified under Schedule 5 Clauses 5 and 7 of the Procurement Act as GATL have an existing contract with the supplier, and a change of supplier would result in receiving incompatible services as only Scheidt and Bachmann can provide support and maintenance of the TVMs due to intellectual property rights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b154
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074158-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£27,947,336 £10M-£100M
Contracts Value
£27,947,336 £10M-£100M

Notice Dates

Publication Date
5 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jun 20262 months ago
Contract Period
1 Jul 2026 - 30 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GA TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1EJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

SCHEIDT & BACHMANN (UK) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...