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Student Enquiry & Management Conversion Services Provider

LIVERPOOL HOPE UNIVERSITY

This public procurement record has 2 releases in its history.

Award

07 Aug 2026 at 10:22

UK6 - Contract Award Notice
Tender

15 Jun 2026 at 12:33

UK4 - Tender Notice
Summary of the contracting process

Liverpool Hope University procured student enquiry and management conversion services to improve progression across its programme portfolio. The service covers two linked stages: managing prospective student enquiries through to application, and converting offer holders through to enrolment. Implementation may be phased. This is an education administration and student recruitment support service, delivered for the university in Liverpool, United Kingdom. The requirement is relevant to providers that combine enquiry handling, applicant engagement, offer-holder conversion and operational management, rather than suppliers offering only general administrative support. The service sits within the university’s wider process for turning prospective students into enrolled students and requires coverage across the full enquiry-to-enrolment journey.

The procurement is complete and the contract was awarded to UNI-QUEST LTD on 6 August 2026. The award value is £1,172,500 excluding VAT and £1,407,000 including VAT. The contract is due to run from 1 September 2026 to 31 August 2029, with an option to extend for up to a further two years, potentially until 31 August 2031. It used an above-threshold open competitive flexible procedure. The tender closed on 17 July 2026 at 12:00, enquiries closed on 24 June 2026 at 12:00, and the award period ended on 3 August 2026. Evaluation weighted quality at 55% and cost at 45%. Two final-stage bids were received, both from SMEs.

This award indicates a substantial, multi-year requirement for specialist student recruitment conversion capability within a higher education setting. A credible future competitor would need to manage the complete journey from initial enquiry to application and from offer to enrolment, while adapting activity across a university’s programme portfolio. Relevant strengths include structured enquiry management, sustained communications with applicants and offer holders, conversion planning, performance management and the ability to support phased implementation. Suppliers should be able to demonstrate education-sector understanding and the operational capacity to deliver a consistent service at institutional scale. The result also shows that an SME can compete successfully, provided it can evidence strong service quality alongside commercially competitive pricing.

How relevant is this notice?

Notice Information

Notice Title

Student Enquiry & Management Conversion Services Provider

Notice Description

The provision of enquiry and conversion management services to support conversion of enquirers, applicants and offer holders across our programme portfolio. The university would like the service to cover both the phases of enquiry to application (enquiries) and offer to enrolment (conversion), noting the contract may be phased in implementation.

Lot Information

Lot 1

Renewal: Option to extend for a period (or periods) of up to a further two (2) years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b4ea
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075142-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75121000 - Administrative educational services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
£1,172,500 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
17 Jul 2026Expired
Future Notice Date
Not specified
Award Date
6 Aug 20263 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL HOPE UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L16 9JD
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD72 Liverpool
Local Authority
Liverpool
Electoral Ward
Childwall
Westminster Constituency
Liverpool Wavertree

Supplier Information

Number of Suppliers
1
Supplier Name

UNI-QUEST LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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