This public procurement record has 1 release in its history.

Award

15 Jun 2026 at 14:38

Summary of the contracting process

The procurement process, initiated by the Police And Crime Commissioner For Durham, involves the procurement of an Enhanced Information Service for Emergency Calls (EISEC), a BT-operated system that automatically provides the location of landline 999 callers to emergency services. The procurement falls under the 'goods' category and adheres to the UKPGA 2023/54 legal framework. The tender process was conducted through a direct method, without competition, and has entered the award stage with BT Global being selected as the supplier. The contract commenced on 1st April 2026 and is set to conclude on 31st March 2027, with the project's location in Durham, United Kingdom. The procurement is classified as 'Public authority - sub-central government' and focuses on IT software packages.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) specialising in IT software solutions, particularly those focusing on security and public safety systems, to collaborate with public authorities. Given that BT Global has been awarded the contract, companies in the IT software market can benefit from the technological integration and potential partnerships with established providers like BT. Engaging in such public sector opportunities can significantly contribute to a company's portfolio through public sector contract exposure and may lead to future work with other government entities. Businesses with expertise in emergency services software are well-suited to potentially offer supporting products or solutions.

How relevant is this notice?

Notice Title

EISEC

Notice Description

EISEC (Enhanced Information Service for Emergency Calls) is a BT-operated system that automatically provides the location of landline 999 callers to emergency services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b53c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/056295-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£7,500 Under £100K

Notice Dates

Publication Date
15 Jun 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Mar 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR DURHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TT
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified

Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

BT GLOBAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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