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Microsoft Unified Support Service

Anchor Hanover Group

This public procurement record has 3 releases in its history.

Award

26 Jun 2026 at 17:34

UK7 - Contract Details Notice
Award

16 Jun 2026 at 10:23

UK6 - Contract Award Notice
Award

16 Jun 2026 at 09:30

UK5 - Transparency Notice
Summary of the contracting process

The procurement process led by Anchor Hanover Group, based in Bradford, United Kingdom, involves a direct contract award for the Microsoft Unified Support Service. The service provides an elevated level of support for Microsoft products, crucial for Anchor Hanover’s extensive use of Azure and O365 solutions. Microsoft Limited, located in Reading, has been retained as the supplier due to their unmatched capability in delivering consistent support services. The contract, valued at approximately £231,361.20 including VAT, spans from 26th June 2026 to 25th June 2027. The procurement was conducted through a direct award method, justified by the need to maintain consistent technical operations without disrupting services. This procurement falls within the services category, specifically software support, and has been marked as complete as of the award date 26th June 2026.

This tender presents significant business growth opportunities for firms involved in high-level IT and support services, especially those with expertise in managing complex Microsoft environments. While this specific contract was awarded directly to Microsoft Limited to maintain compatibility with existing systems, similar tenders could open up opportunities for consultancy businesses, technical support providers, and IT solution specialists wishing to partner or subcontract to large-scale technology vendors. Firms with expertise in software support services could leverage such opportunities to enhance their profiles and expand their service offerings to large public and private sector clients.

How relevant is this notice?

Notice Information

Notice Title

Microsoft Unified Support Service

Notice Description

The contract renewal is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor's Azure and O365 products from the supplier.

Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b583
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060539-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£192,801 £100K-£500K
Contracts Value
£192,801 £100K-£500K

Notice Dates

Publication Date
26 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20262 months ago
Contract Period
26 Jun 2026 - 25 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Anchor Hanover Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 2ST
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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