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Provision of an Emergency Department ICT tracking System

Western Health & Social Care Trust

This public procurement record has 2 releases in its history.

Award

16 Jun 2026 at 15:27

UK6 - Contract Award Notice
Award

16 Jun 2026 at 15:17

UK5 - Transparency Notice
Summary of the contracting process

The Western Health & Social Care Trust in Londonderry has completed a procurement process for the provision of an Emergency Department ICT tracking system. The contracting authority has awarded this contract through a direct award method to EGTON MEDICAL INFORMATION SYSTEMS LIMITED (Optum), located in Leeds, for the decommissioning of the Symphony system to a read-only model. This involves reducing server and licence numbers, disabling live interfaces, and upgrading to the latest Microsoft Server and SQL platforms. The contract commences on 1st July 2026 and will conclude on 31st March 2028, with options for additional reporting. The procurement falls under the services category, specifically IT services, and operates under Northern Irish devolved regulations.

This tender represents significant business growth potential for organisations specialising in IT services, particularly those focused on consulting, software development, and support. Businesses with existing capabilities in managing proprietary systems and ensuring ongoing technical support might find lucrative opportunities in such contracts, as demonstrated by the exclusive rights held by Optum over the Symphony system. Companies with a strategic interest in the healthcare sector's IT infrastructure might also benefit from understanding and participating in future procurements of this nature.

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Notice Information

Notice Title

Provision of an Emergency Department ICT tracking System

Notice Description

The intended purpose of the contract is for the Symphony supplier (Optum), to decommission the system to a read-only model by reducing server and licence numbers, disabling live interfaces, migrating to updated Microsoft Server and SQL Server platforms, and ensuring ongoing annual support.

Procurement Information

Egton Medical Information Systems Ltd (Optum) is the sole owner of all Intellectual Property Rights, including copyright, in the Symphony system and associated software, and does not license or permit third-party providers to access, support, or modify the system or its underlying data. As the system is proprietary and integral to existing operations, no alternative supplier has the legal or technical capability to deliver the required services without infringing these rights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b627
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/056742-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£113,843 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20262 months ago
Contract Period
1 Jul 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Western Health & Social Care Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDONDERRY
Postcode
BT47 6SB
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0A Derry City and Strabane
Delivery Location
Not specified
Local Authority
Derry City and Strabane
Electoral Ward
Kilfennan
Westminster Constituency
Foyle

Supplier Information

Number of Suppliers
1
Supplier Name

EGTON MEDICAL INFORMATION SYSTEMS LIMITED (Optum)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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