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Provision of an Emergency Department ICT tracking System

Western Health and Social Care Trust

This public procurement record has 3 releases in its history.

TenderCancellation

03 Sep 2026 at 09:15

UK12 - Procurement Termination Notice
Award

16 Jun 2026 at 15:27

UK6 - Contract Award Notice
Award

16 Jun 2026 at 15:17

UK5 - Transparency Notice
Summary of the contracting process

Western Health & Social Care Trust procured services to decommission and maintain its Symphony emergency department ICT tracking system. The work covers moving the system to a read-only model, reducing server and licence numbers, disabling live interfaces, migrating to updated Microsoft Server and SQL Server platforms, and providing ongoing annual support. The requirement concerns IT services, including software support and related technical services. Delivery is for the Trust’s operations in Northern Ireland, with the awarded service associated with the United Kingdom. The system is integral to emergency department activity and the requirement is tied specifically to the existing Symphony platform and its underlying data.

The procurement reached award stage through a direct award to EGTON MEDICAL INFORMATION SYSTEMS LIMITED (Optum), following an award decision dated 16 June 2026. The award value was £113,843.70 excluding VAT, or £136,612.44 including VAT. The contract period was 1 July 2026 to 31 March 2028, with additional reporting available at extra cost. The award was above the relevant threshold and covered one completed lot. The direct award was justified because Optum owns the Symphony system’s intellectual property and does not permit third parties to access, support or modify the software or data. The associated contract was cancelled on 30 June 2026 because the notice sequence was created in error; a corrected procurement was issued under a new identifier.

This outcome shows demand for specialist support around proprietary emergency department information systems, particularly where continuity, data protection and intellectual property restrictions prevent general IT providers from taking over. A credible competitor for a future requirement would need demonstrable expertise in clinical or emergency department tracking platforms, system decommissioning and read-only transitions. Relevant capability would include reducing infrastructure and software licensing safely, disabling interfaces without disrupting retained records, and migrating systems to current Microsoft Server and SQL Server environments. Suppliers would also need to provide dependable ongoing support and handle additional reporting requirements. Experience working with health and social care organisations, operationally critical systems and tightly controlled proprietary data would strengthen their position when this buyer next reviews the requirement.

How relevant is this notice?

Notice Information

Notice Title

Provision of an Emergency Department ICT tracking System

Notice Description

The intended purpose of the contract is for the Symphony supplier (Optum), to decommission the system to a read-only model by reducing server and licence numbers, disabling live interfaces, migrating to updated Microsoft Server and SQL Server platforms, and ensuring ongoing annual support.

Procurement Information

Egton Medical Information Systems Ltd (Optum) is the sole owner of all Intellectual Property Rights, including copyright, in the Symphony system and associated software, and does not license or permit third-party providers to access, support, or modify the system or its underlying data. As the system is proprietary and integral to existing operations, no alternative supplier has the legal or technical capability to deliver the required services without infringing these rights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b627
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083286-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£113,843 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20264 months ago
Contract Period
1 Jul 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Western Health and Social Care Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDONDERRY
Postcode
BT47 6SB
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0A Derry City and Strabane
Delivery Location
Not specified
Local Authority
Derry City and Strabane
Electoral Ward
Kilfennan
Westminster Constituency
Foyle

Supplier Information

Number of Suppliers
1
Supplier Name

EGTON MEDICAL INFORMATION SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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