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WAR - Remote Support Tool

WARWICKSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

17 Jun 2026 at 10:32

UK7 - Contract Details Notice
Summary of the contracting process

Warwickshire County Council successfully completed a tender process titled "WAR - Remote Support Tool", which focused on procuring remote support services for its ICT teams to assist with Windows and Android devices. The procurement process was classified under the services category with industry specifics in software maintenance and repair services. The tender, initiated by Warwickshire County Council—positioned as a sub-central government public authority—was based in Warwick, UK, and reached the award stage as of 17 June 2026. The procurement method was limited competition, specifically targeting below threshold contracts. The contract was awarded to PHOENIX (LEICESTER) LIMITED, pinpointing a contract period from 1 May 2026 to 30 April 2029, with a gross contract value of £38,082.

This procurement presents immense opportunities for businesses operating in the ICT and software support industry, particularly those specializing in software maintenance and repair services. Companies offering robust remote support solutions for a varied client base, including public sector bodies, are well-suited to compete for similar opportunities. Small and medium-sized enterprises like PHOENIX (LEICESTER) LIMITED can greatly benefit from participating in such tenders, showcasing their niche expertise and fostering growth through government contracts.

How relevant is this notice?

Notice Information

Notice Title

WAR - Remote Support Tool

Notice Description

Warwickshire County Council (WCC) have a requirement for remote support, to enable its ICT teams to provide remote support, to its users Windows & Android devices and to allow its 3rd party application providers, to provide remote assistance with support and application upgrades. The detail of the licences are listed below: BeyondTrust - BeyondTrust Appliance B Series -VM-Subscription - 1 Year - Licence. Beyond Trust - Remote Support Concurrent User Subscription - On Premise - 1 Year - 10 Licence.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b6ca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057024-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£31,735 Under £100K

Notice Dates

Publication Date
17 Jun 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Apr 20262 months ago
Contract Period
30 Apr 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICK
Postcode
CV34 4SA
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Warwick
Electoral Ward
Warwick Saltisford
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX (LEICESTER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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