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Helpline & Engagement Service

The Police and Crime Commissioner for Leicestershire

This public procurement record has 3 releases in its history.

Award

12 Aug 2026 at 08:53

UK7 - Contract Details Notice
Award

17 Jun 2026 at 11:51

UK6 - Contract Award Notice
Award

17 Jun 2026 at 11:47

UK5 - Transparency Notice
Summary of the contracting process

The Police and Crime Commissioner for Leicestershire procured a Helpline and Engagement Service. This is a public service focused on providing helpline support and engagement activity. The buying organisation is based in Leicester and the awarded service covers delivery across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The procurement is categorised as services, with the activity classified under CPV 98390000, other services. The requirement was arranged as a single service lot and was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The selected supplier, Freeva, is a Leicester-based SME and voluntary, community and social enterprise.

The procurement is complete and was awarded by direct award to Freeva for continuation of services. The award date was 17 June 2026. The award and signed contract value is £447,749 excluding VAT, or £537,298.80 including VAT. The contract was signed on 30 June 2026 and runs from 1 July 2026 to 31 March 2028. One supplier was selected for the single lot. The direct-award route was justified by continuation of services, and the procurement was above the relevant threshold. The contract is active. The process used a direct award rather than a competitive tender, so the evaluation basis was the stated continuation-of-services rationale rather than published competitive award criteria.

This award provides a clear indication of demand from a police and crime commissioner for an established helpline and engagement service delivered across England. Suppliers considering comparable future work would need to demonstrate that they can continue an existing service reliably across multiple English regions, maintain consistent helpline and engagement provision, and operate at a scale suitable for a public-sector requirement. The buyer expressly identified the opportunity as suitable for SMEs and voluntary, community and social enterprises, so organisations in those categories are relevant potential competitors. A credible supplier would also need evidence of service continuity, operational capacity, public-service delivery experience and the ability to work with a public authority. Freeva’s selection shows that a Leicester-based VCSE can meet this type of requirement.

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Notice Information

Notice Title

Helpline & Engagement Service

Notice Description

Helpline & Engagement Services

Procurement Information

Continuation of services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b6d5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076482-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98390000 - Other services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£447,749 £100K-£500K
Contracts Value
£447,749 £100K-£500K

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jun 20262 months ago
Contract Period
1 Jul 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Leicestershire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 2BX
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified
Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

Freeva

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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