Helpline & Engagement Service

THE POLICE AND CRIME COMMISSIONER FOR LEICESTERSHIRE

This public procurement record has 2 releases in its history.

Award

17 Jun 2026 at 10:51

Award

17 Jun 2026 at 10:47

Summary of the contracting process

The procurement process for the "Helpline & Engagement Service" was managed by The Police and Crime Commissioner for Leicestershire, a public authority in the sub-central government sector. This tender, initiated as a direct award, is classified under the services category, and involves a contract value of £447,749. Key milestone dates include the award date of 17th June 2026, with the contract period spanning from 1st July 2026 to 31st March 2028. The service will be delivered across various regions in the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement stage is completed, marking the successful awarding of the contract, with the supplier being Freeva, a small to medium-sized enterprise located in Leicester.

This contract presents significant opportunities for businesses involved in helpline and engagement services, especially those adept at providing similar services across multiple regions. Companies operating as small and medium enterprises (SMEs), particularly those experienced in public sector contracts, will find this tender an excellent opportunity to expand their footprint and leverage their capabilities in the service sector. The direct award nature of the contract suggests a preference for continuity and reliability, making it ideal for businesses that have established a strong track record in similar service provisions.

How relevant is this notice?

Notice Title

Helpline & Engagement Service

Notice Description

Helpline & Engagement Services

Procurement Information

continuation of current agreement

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b6d5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057048-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services


CPV Codes

98390000 - Other services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£447,749 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jun 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20261 weeks ago
Contract Period
30 Jun 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR LEICESTERSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 2BX
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified

Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

FREEVA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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