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Leadership Development to Support Engagement and Learning for Harmed Families

NHS England

This public procurement record has 2 releases in its history.

Award

30 Sep 2026 at 12:59

UK7 - Contract Details Notice
Tender

17 Jun 2026 at 13:54

UK4 - Tender Notice
Summary of the contracting process

NHS England commissioned a supplier to design, deliver and evaluate a pilot executive leadership development programme. The programme is intended to improve proactive engagement with, and support for, patients and families who have experienced harm within NHS services. This is a national requirement, with delivery across the United Kingdom. The work falls within education and training services and combines programme design, delivery and evaluation, rather than providing general leadership training alone. The selected supplier is Keys Business Services Limited, based in Leyland. The focus on learning from harm and improving how NHS leaders engage with affected families is central to the requirement.

The procurement is complete and the contract has been awarded to Keys Business Services Limited. NHS England ran an open, below-threshold competition. The award was made on 30 September 2026, and the contract was signed the same day. The contract is valued at £220,950 excluding VAT (£265,140 including VAT). Its initial term runs from 30 September 2026 to 30 September 2027, with an option to extend, subject to a maximum total duration of two years. The original tender estimated a value of £260,000 excluding VAT. Bids were evaluated on technical quality (60%), social value (10%) and price (30%). The competition had one lot, covering the national programme requirement.

For a future requirement of this kind, credible suppliers would need to show they can design and deliver executive-level development for NHS leaders, with a clear focus on engaging with patients and families affected by harm. The work also calls for a way to evaluate a pilot programme and demonstrate whether it improves proactive engagement and support. The evaluation placed most weight on technical quality, with a separate social value component as well as price, so suppliers would need a strong delivery approach alongside evidence of wider social contribution and cost control. The national scope points to the need for capacity to work across the UK. The award to a small or medium-sized Leyland-based supplier shows that this specialist requirement was delivered by an SME.

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Notice Information

Notice Title

Leadership Development to Support Engagement and Learning for Harmed Families

Notice Description

National 12month + 12month extension Contract for a supplier to design, deliver and evaluate a pilot Executive Leadership Development Programme focused on improving proactive engagement and support for patients and families who have experienced harm within NHS services.

Lot Information

Lot 1

Renewal: 12 month optional extension, subject to need, budget approval and an agreed statement of work.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b709
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092347-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£260,000 £100K-£500K
Lots Value
£260,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£220,950 £100K-£500K

Notice Dates

Publication Date
30 Sep 20263 weeks ago
Submission Deadline
6 Jul 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Keys Business Services Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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