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The Provision of a Hate Crime, Antisocial Behaviour and Mediation Service

Police, Fire & Crime Commissioner for Staffordshire

This public procurement record has 3 releases in its history.

Tender

03 Aug 2026 at 17:16

UK4 - Tender Notice
PlanningUpdate

23 Jun 2026 at 13:30

UK2 - Preliminary Market Engagement Notice
Planning

23 Jun 2026 at 11:49

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Police, Fire & Crime Commissioner for Staffordshire is commissioning two victim-support services across Staffordshire and Stoke-on-Trent. Lot A covers a free, confidential Hate Crime Service, providing independent specialist interventions for victims, whether or not incidents have been reported to the police. Lot B covers a free Anti-Social Behaviour and Mediation Service, including support for digital and cyber-related incidents. Both services must provide timely information, advice, guidance, signposting and one-to-one support, helping victims cope and recover, feel safe and live independent, fulfilling lives. Delivery must be tailored to victims, non-discriminatory and available regardless of residence status, citizenship or nationality. Partnership working with relevant service providers is an important part of coordinating effective victim services.

The procurement has reached tender: the Commissioner invited offers through an open competitive flexible procedure. It has two lots, and suppliers can pursue either or both. The estimated Lot A value is £739,916 excluding VAT (£887,899 including VAT); Lot B is £865,220 excluding VAT (£1,038,264 including VAT). Each contract is planned for 1 April 2027 to 31 March 2029, with two possible 12-month renewals extending the maximum period to 31 March 2031. The enquiry deadline was 24 August 2026 at 12:00, and the tender submission deadline is 3 September 2026 at 12:28. The award decision is due by 14 December 2026. Evaluation uses 85% written price-per-quality-point assessment and 15% presentations, with the three highest-scoring suppliers shortlisted for presentations.

This opportunity suits specialist victim-support, hate-crime, anti-social-behaviour and mediation providers, including small and medium-sized enterprises and voluntary, community or social enterprises. Bidders need to demonstrate a credible service vision and delivery model, a suitable workforce, equality and diversity practice, victim support, safeguarding for children and adults, accessible service engagement, performance management, governance and contract-management arrangements. The evaluation also tests social value, mobilisation and the ability to work effectively with stakeholders and partners. Providers should therefore be able to deliver confidential, independent and responsive support across Staffordshire and Stoke-on-Trent, coordinate with relevant services, manage regular reviews and support victims with different circumstances and needs. Presentations will require responses to three scenario-based questions, favouring organisations able to explain practical responses as well as written policies.

How relevant is this notice?

Notice Information

Notice Title

The Provision of a Hate Crime, Antisocial Behaviour and Mediation Service

Notice Description

The Staffordshire Commissioner for Police, Fire and Rescue and Crime, wishes to commission an effective, Hate Crime Service (Lot A) and Anti-Social Behaviour and Mediation Service (lot B) across Staffordshire and Stoke-on-Trent, which will provide independent, specialist interventions to victims of Hate Crime and Anti-Social Behaviour (including digital / cyber)

Lot Information

Hate Crime (Lot A)

Hate Crime (Lot A) - The Staffordshire Commissioner for Police, Fire and Rescue and Crime (the Commissioner) has agreed to commission a free Hate Crime Service and Antisocial Behaviour (ASB) and Mediation Service. The services include a range of interventions (see section 5) Both services will be delivered across Staffordshire and Stoke-on-Trent and will: * Be confidential and tailored to the needs of the victim; * Help victims cope and recover from the impact of the crime / incident and the harm experienced; * Help victims to feel safe and live independent, fulfilling lives; * Operate without discrimination and be available regardless of residence status, citizenship or nationality; * Be subject to regular reviews.

Renewal: 12 months x 2

Anti-Social Behaviour and Mediation (Lot B)

Anti-Social Behaviour and Mediation (Lot B) - The Staffordshire Commissioner for Police, Fire and Rescue and Crime (the Commissioner) has agreed to commission a free Hate Crime Service and Antisocial Behaviour (ASB) and Mediation Service. The services include a range of interventions (see section 5) Both services will be delivered across Staffordshire and Stoke-on-Trent and will: * Be confidential and tailored to the needs of the victim; * Help victims cope and recover from the impact of the crime / incident and the harm experienced; * Help victims to feel safe and live independent, fulfilling lives; * Operate without discrimination and be available regardless of residence status, citizenship or nationality; * Be subject to regular reviews.

Renewal: 12 months x 2

Planning Information

The Staffordshire Police, Fire and Crime Commissioner seeks to commission a Staffordshire and Stoke-on-Trent Hate Crime Support Service (Lot A) and an ASB & Mediation Support Service (Lot B) for victims of crime / incidents, regardless of whether the crime / incident has been reported to the police or not. Both services will provide a free, confidential, high-quality service, with victim’s wishes and feelings being at the heart of service delivery. The service will provide timely information, advice, guidance, signposting and one-to-one support to help victims cope and recover from the impact of the crime / incident and the harm they have experienced. Working in partnership with relevant partners / service providers to ensure the development, coordination and delivery of a range of effective victim services will be a key element. Services will commence 1st April 2027. The Commissioner is planning on holding a market engagement day at Staffordshire Police HQ, Conference Room 7, Weston Road, Stafford, ST18 0YY on Friday 17th July 2026. This will include 1-2-1 sessions with individual suppliers, where requested. The aim of the market engagement day will be to examine the proposed specification and answer any questions in relation to the requirement and procurement process, before the formal tender is launched. Suppliers wishing to attend this event should login to, or register as a new supplier on, Proquro e-tendering portal and submit a completed attendance document through the Proquro system expressing an interest, before 14th July 5pm 2026. Please indicate who will be attending with e-mail addresses and if organisations wish to book a 1-2-1 session with Commissioners. Contract value: Lot A - Hate Crime Service Circa £704,000 (£176,000 per annum) Lot B - ASB & Mediation Service Circa £826,000 (206,500 per annum)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bae5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073396-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
£1,605,136 £1M-£10M
Lots Value
£1,605,136 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20263 weeks ago
Submission Deadline
3 Sep 20262 weeks to go
Future Notice Date
14 Jul 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police, Fire & Crime Commissioner for Staffordshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST18 0YY
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified
Local Authority
Stafford
Electoral Ward
Milwich
Westminster Constituency
Stone, Great Wyrley and Penkridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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