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Out of Hours Call Handling

CHESTERFIELD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

26 Jun 2026 at 12:44

Award Notice
Summary of the contracting process

Chesterfield Borough Council has recently completed a public procurement process for an "Out of Hours Call Handling" service intended to support its operations outside standard customer contact centre hours. The contract falls under the services category and is described by the CPV classification as Telephone-answering services. It includes key service areas such as emergency repairs, tenant support, and emergency planning, among others. The award was made on 26th June 2026, with SPS Doorguard being the successful supplier, contracted via a limited procurement method without prior publication of a call for competition, facilitated through the EEM Framework. This process, managed by Chesterfield Borough Council from their Town Hall office in Chesterfield, was particular to the UKF region.

This contract award represents significant business opportunities, particularly for service providers specialising in comprehensive telephone-answering and emergency response solutions, including SMEs. Given the nature of this tender, companies with expertise in emergency service provision, tenant relations, and critical situation management are well-suited to compete effectively in similar procurement opportunities in the future. The contract's focus on services like emergency repairs, tenant support, and ad hoc requests for local authorities can be highly beneficial for businesses looking to expand their portfolio and establish a strong presence in public sector contracts.

How relevant is this notice?

Notice Information

Notice Title

Out of Hours Call Handling

Notice Description

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to * Emergency out of hour repairs * Supporting tenants locked out of properties * Dog Warden Services * Drainage * Flooding * Homelessness * Emergency Planning * Other ad hoc requests

Lot Information

Lot 1

This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of PS32,006.00 excl. VAT.

Procurement Information

Under threshold procurement via Direct Award through Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06be3b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060347-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£32,006 Under £100K

Notice Dates

Publication Date
26 Jun 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Jun 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHESTERFIELD BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHESTERFIELD
Postcode
S40 1LP
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF12 East Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Chesterfield
Electoral Ward
Spire
Westminster Constituency
Chesterfield

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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