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Provision of an Emergency Department ICT tracking System

Western Health and Social Care Trust

This public procurement record has 3 releases in its history.

Award

20 Jul 2026 at 14:52

UK7 - Contract Details Notice
Award

30 Jun 2026 at 13:14

UK6 - Contract Award Notice
Award

30 Jun 2026 at 13:02

UK5 - Transparency Notice
Summary of the contracting process

Western Health & Social Care Trust procured services for its Emergency Department ICT tracking system, Symphony. The requirement covers decommissioning the system into a read-only model, reducing server and licence numbers, disabling live interfaces, migrating the system to updated Microsoft Server and SQL Server platforms, and providing ongoing annual support. The work is delivered for the Trust in Northern Ireland, with the buyer based at Altnagelvin Area Hospital in Londonderry. This is specialist healthcare IT software support and system transition work, combining application knowledge, infrastructure changes, interface management and continuing technical support. The named supplier is Optum, trading through Egton Medical Information Systems Limited, which owns the Symphony system.

The procurement is complete and was awarded to Egton Medical Information Systems Limited (Optum) on 30 June 2026. The Trust used a direct award under the Procurement Act 2023, relying on exclusive intellectual property and technical rights: Optum is identified as the sole supplier able to deliver the required Symphony changes and support. The contract was signed on 15 July 2026 and runs from 1 August 2026 to 31 March 2028. Its value is £113,843.70 excluding VAT, or £136,612.44 including VAT. There was one completed lot and one active award. The contract is above the relevant threshold, and the evaluation route was a single-supplier justification rather than a competitive tender.

This outcome indicates demand for suppliers with deep, product-specific expertise in emergency department tracking systems, particularly the Symphony platform. A credible future competitor would need the legal rights, technical authority or authorised partnership necessary to modify, decommission and support proprietary healthcare software. Relevant capability includes reducing infrastructure and licence footprints without disrupting retained access, disabling live interfaces safely, migrating applications to current Microsoft Server and SQL Server environments, and maintaining reliable read-only operation. Suppliers would also need experience supporting clinical or other operationally critical systems, managing legacy-to-modern platform transitions, and providing dependable ongoing support to a health and social care organisation. The buyer’s reliance on a sole-source route shows that ownership or exclusive rights may be decisive for this requirement.

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Notice Information

Notice Title

Provision of an Emergency Department ICT tracking System

Notice Description

The intended purpose of the contract is for the Symphony supplier (Optum), to decommission the system to a read only model by reducing server and licence numbers, disabling live interfaces, migrating to updated Microsoft Server and SQL Server platforms, and ensuring ongoing annual support.

Procurement Information

Egton Medical /Optum - owner of Symphony System are the technical sole source of the software with exclusive rights who can decommission the system to a read only model by reducing server numbers, disabling live interfaces, migrating to updated Microsoft Server and SQL Server platforms, and ensuring ongoing annual support. This Direct award is justified under schedule 5 of the Procurement Act 2023 - single supplier justification 4-6. This product is only commercially available by one supplier without alternative option.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c018
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068317-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£113,843 £100K-£500K
Contracts Value
£113,843 £100K-£500K

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20262 months ago
Contract Period
1 Aug 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Western Health and Social Care Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDONDERRY
Postcode
BT47 6SB
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0A Derry City and Strabane
Delivery Location
Not specified
Local Authority
Derry City and Strabane
Electoral Ward
Kilfennan
Westminster Constituency
Foyle

Supplier Information

Number of Suppliers
1
Supplier Name

EGTON MEDICAL INFORMATION SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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