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24/7 Clinical Call Handling Services

Birmingham Community Healthcare NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

02 Jul 2026 at 15:00

UK5 - Transparency Notice
Summary of the contracting process

The procurement process for the 24/7 Clinical Call Handling Services was initiated by the Birmingham Community Healthcare NHS Foundation Trust, located in Birmingham, UK. The contract is within the services industry category and involves direct award procurement, with a focus on providing a citywide 24/7 messaging service. This initiative includes the handling, monitoring, and directing of messages and referrals by the Trust's Integrated Multidisciplinary Community Teams. The procurement was in the Award stage as of 2nd July 2026, with the contract period running from 2nd July 2026 to 30th June 2027. This process involved the East of England Ambulance Service NHS Trust as the supplier, indicating a substantial opportunity valued at £661,136. The procurement was conducted due to the urgency of extending existing services while plans to bring services in-house are underway, including TUPE implications.

This tender represents significant potential for businesses specialising in electronic messaging services, particularly those with capabilities in managing urgent and high-priority communications. Large-scale service providers with a proven track record in healthcare environments will find this opportunity particularly appealing. The procurement was a direct award necessitated by complex technical and service continuity requirements, which means businesses equipped to deliver on such critical infrastructure will have an edge. Firms that offer innovative solutions for call handling and referral management in healthcare settings can significantly benefit from participation in such projects, fostering growth through high-value contracts and strategic partnerships with prominent healthcare institutions.

How relevant is this notice?

Notice Information

Notice Title

24/7 Clinical Call Handling Services

Notice Description

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

Procurement Information

The justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications. Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service. As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c293
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062352-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64216100 - Electronic message services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£661,136 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Birmingham Community Healthcare NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4BN
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

East of England Ambulance Service NHS Trust

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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