Patient experience platform

Notice Information

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Notice Title

Patient experience platform

Notice Description

The Trust currently utilises an online patient experience platform, which is due for renewal in December 2026. As part of our procurement planning and market assessment activities, we are undertaking preliminary market engagement to gain a better understanding of the solutions, innovations, and service models currently available within the marketplace. We are therefore inviting suppliers with a proven track record of successfully delivering managed patient experience and feedback service to NHS Community and Mental Health Trusts (including the Friends and Families Test) to participate in pre-tender discussions. The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus. The purpose of these discussions is to help inform the Trust's future requirements, understand current market capabilities, and explore potential approaches to service delivery ahead of any formal procurement exercise. A limited number of Supplier engagement meetings will be conducted online via Microsoft Teams on 15 July 2026. Participation in these discussions is voluntary and will not form part of any formal evaluation process or provide any advantage in any subsequent procurement exercise. Information gathered during the engagement process will be used solely to support the Trust's understanding of the market and the development of any future procurement strategy. Interested suppliers are invited to express their interest in participating and provide a brief overview of their experience delivering similar solutions within NHS Community and Mental Health Trust environments.

Planning Information

The Trust currently utilises an online patient experience platform, which is due for renewal in December 2026. As part of our procurement planning and market assessment activities, we are undertaking preliminary market engagement to gain a better understanding of the solutions, innovations, and service models currently available within the marketplace. We are therefore inviting suppliers with a proven track record of successfully delivering managed patient experience and feedback service to NHS Community and Mental Health Trusts (including the Friends and Families Test) to participate in pre-tender discussions. The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and / or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus. The purpose of these discussions is to help inform the Trust's future requirements, understand current market capabilities, and explore potential approaches to service delivery ahead of any formal procurement exercise. A limited number of Supplier engagement meetings will be conducted online via Microsoft Teams on 15 July 2026. Participation in these discussions is voluntary and will not form part of any formal evaluation process or provide any advantage in any subsequent procurement exercise. Information gathered during the engagement process will be used solely to support the Trust's understanding of the market and the development of any future procurement strategy. Interested suppliers are invited to express their interest in participating and provide a brief overview of their experience delivering similar solutions within NHS Community and Mental Health Trust environments.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06c306
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/062602-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79311300 - Survey analysis services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 3 Jul 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: 15 Jul 2026Expired
Award Date: Not specified
Contract Period: 1 Jan 2027 - 31 Dec 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Planning
Lots Status: Planning
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: HAMPSHIRE AND ISLE OF WIGHT HEALTHCARE NHS FOUNDATION TRUST
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: SOUTHAMPTON
Postcode: SO40 2RZ
Post Town: Southampton
Country: England
Major Region (ITL 1): TLJ South East (England)
Basic Region (ITL 2): TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3): TLJ36 Central Hampshire
Delivery Location: Not specified
Local Authority: New Forest
Electoral Ward: Ashurst, Bramshaw, Copythorne & Netley Marsh
Westminster Constituency: New Forest East

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/062602-2026
3rd July 2026 - Preliminary market engagement notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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