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Onsite First Responder Service

Karbon Homes

This public procurement record has 2 releases in its history.

Award

14 Sep 2026 at 09:41

UK6 - Contract Award Notice
Tender

03 Jul 2026 at 14:32

UK4 - Tender Notice
Summary of the contracting process

Karbon Homes procured an on-site first response care and support service for older people with extra care needs. The service is delivered by an on-site first response Care Team across three extra-care housing sites: Weavers Court on Swordy Drive, Alnwick, covering 58 properties; The Manors on Adderlane Road, Prudhoe, covering 46 properties; and The Elms on Moorfoot Avenue, Chester-le-Street, covering 54 properties. This is a care and support service, including customer-care services and residential health facilities services. The buyer is Karbon Homes, based in Newcastle upon Tyne, and delivery is across the named communities in Northumberland and County Durham. The requirement was divided into three site-specific lots, one for each housing scheme.

The procurement is complete and was awarded through an open procedure. Orchard Homecare Services Ltd was selected for all three lots, with the award dated 25 August 2026. The awarded value is £2,004,000 gross (£1,670,000 excluding tax) for the combined award. The original estimated gross values were £650,000 for Weavers Court, £700,000 for The Manors and £650,000 for The Elms. The awarded contract period runs from 7 October 2026 to 20 September 2029, with two optional 12-month extensions available, potentially to 20 September 2031. Bids closed on 7 August 2026, enquiries closed on 28 July 2026 and the award decision period ended on 21 August 2026. Evaluation was 50% quality, 40% price and 10% social value. Each lot was suitable for SMEs.

This award shows that Karbon Homes buys planned, on-site first response care and support for older residents with extra care needs across multiple housing schemes. A credible competitor would need an established care operation able to provide a reliable on-site response team, support residents across separate locations and maintain consistent service quality throughout a multi-year contract. Experience in extra-care housing, residential care or closely related customer-care services would be directly relevant. The evaluation places greater emphasis on quality than price, so suppliers would need to demonstrate robust care delivery, staffing, continuity, safeguarding and service management arrangements, alongside a competitive pricing model. Social value also forms part of the assessment, making locally relevant community benefits important. The three-site structure indicates that SMEs with suitable regional capacity can compete for this type of requirement.

How relevant is this notice?

Notice Information

Notice Title

Onsite First Responder Service

Notice Description

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at the below 3 sites. Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties The Manors, Adderlane Rd, Prudhoe NE42 5ET - 46 Properties The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ - 54 Properties

Lot Information

Weavers Court

Renewal: 2 x 12 months

The Manors

Renewal: 2 x 12 months

The Elms

Renewal: 2 x 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c38b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086703-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79342320 - Customer-care services

85144000 - Residential health facilities services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£1,670,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 20262 days ago
Submission Deadline
7 Aug 2026Expired
Future Notice Date
Not specified
Award Date
25 Aug 20263 weeks ago
Contract Period
7 Oct 2026 - 20 Sep 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Karbon Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE12 8EG
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

Orchard Homecare Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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