Tenant Insights Programme

Notice Information

Get alerts for notices like these

Notice Title

Tenant Insights Programme

Notice Description

Bernicia is seeking an experienced survey partner to collect protected characteristic information and additional support needs from tenants to improve the completeness and accuracy of customer records. The information gathered will help Bernicia develop a better understanding of its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered in a way that meets the needs of all households. The successful supplier will be responsible for designing and delivering an accessible and inclusive survey that achieves high response rates and generates high-quality data. Bernicia is open to a range of delivery methods, including online, telephone, SMS, postal surveys or a blended approach, and encourages suppliers to recommend the most effective methodology. The data collected will be used to enhance our existing tenant records, enabling better service delivery, more informed decision making and compliance with our equality and regulatory responsibilities. We are looking for a supplier with a proven track record of delivering similar projects and achieving high-quality outcomes. We welcome proposals that demonstrate innovative approaches to improving response rates and collecting high-quality data, particularly from tenants who are traditionally less likely to participate.

Lot Information

Lot 1

Renewal: Contract can be extended for a further 12 months.

Notice Details

Get alerts for notices like these

Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06c449
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/063192-2026
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: UK4 - Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Below threshold - open competition
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79311000 - Survey services

Notice Value(s)

Tender Value: £80,000 Under £100K
Lots Value: £80,000 Under £100K
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 6 Jul 20261 weeks ago
Submission Deadline: 24 Jul 20262 weeks to go
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 31 Jul 2026 - 31 Jul 2027 6-12 months
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

Get alerts for notices like these

Contracting Authority (Buyer)

Main Buyer: BERNICIA GROUP
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: ASHINGTON
Postcode: NE6 3XF
Post Town: Newcastle upon Tyne
Country: England
Major Region (ITL 1): TLC North East (England)
Basic Region (ITL 2): TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3): TLC43 Tyneside
Delivery Location: TLC North East (England)
Local Authority: Newcastle upon Tyne
Electoral Ward: Walker
Westminster Constituency: Newcastle upon Tyne East and Wallsend

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/063192-2026
6th July 2026 - Tender notice on Find a Tender
www.in-tendhost.co.uk/Bernicia
E-procurement portal

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06c449-2026-07-06T13:15:38+01:00",
    "date": "2026-07-06T13:15:38+01:00",
    "ocid": "ocds-h6vhtk-06c449",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-MPR-7711",
            "name": "Bernicia Group",
            "identifier": {
                "scheme": "GB-MPR",
                "id": "7711"
            },
            "address": {
                "streetAddress": "Oakwood Way, Ashwood Business Park",
                "locality": "Ashington",
                "postalCode": "NE63 XF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "name": "Kerry Hunter",
                "email": "procurement@bernicia.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.bernicia.com",
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-MPR-7711",
        "name": "Bernicia Group"
    },
    "tender": {
        "id": "BGPREF-0045",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Tenant Insights Programme",
        "description": "Bernicia is seeking an experienced survey partner to collect protected characteristic information and additional support needs from tenants to improve the completeness and accuracy of customer records. The information gathered will help Bernicia develop a better understanding of its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered in a way that meets the needs of all households. The successful supplier will be responsible for designing and delivering an accessible and inclusive survey that achieves high response rates and generates high-quality data. Bernicia is open to a range of delivery methods, including online, telephone, SMS, postal surveys or a blended approach, and encourages suppliers to recommend the most effective methodology. The data collected will be used to enhance our existing tenant records, enabling better service delivery, more informed decision making and compliance with our equality and regulatory responsibilities. We are looking for a supplier with a proven track record of delivering similar projects and achieving high-quality outcomes. We welcome proposals that demonstrate innovative approaches to improving response rates and collecting high-quality data, particularly from tenants who are traditionally less likely to participate.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79311000",
                        "description": "Survey services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 80000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "aboveThreshold": false,
        "submissionMethodDetails": "www.in-tendhost.co.uk/Bernicia",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2026-07-24T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-07-17T12:00:00+01:00"
        },
        "otherRequirements": {
            "reservedParticipation": [
                "smeVcse"
            ],
            "reservedParticipationLocation": {
                "gazetteer": {
                    "scheme": "GB-ONS",
                    "identifiers": [
                        "K02000001"
                    ]
                }
            }
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 80000,
                    "currency": "AED"
                },
                "contractPeriod": {
                    "startDate": "2026-08-01T00:00:00+01:00",
                    "endDate": "2027-07-31T23:59:59+01:00",
                    "maxExtentDate": "2028-07-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Contract can be extended for a further 12 months."
                },
                "awardCriteria": {
                    "description": "Bidders will be assessed on their past experience, approach to manage the programme and pricing"
                }
            }
        ],
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "E-procurement portal",
                "url": "www.in-tendhost.co.uk/Bernicia"
            },
            {
                "id": "063192-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/063192-2026",
                "datePublished": "2026-07-06T13:15:38+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}