Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Thounsand Eyes

WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

Award

07 Jul 2026 at 08:41

UK7 - Contract Details Notice
Award

07 Jul 2026 at 08:21

UK5 - Transparency Notice
Summary of the contracting process

The West Midlands Ambulance Service University NHS Foundation Trust facilitated a procurement process for an IT software package titled "Thousand Eyes." This contract, central to enhancing network and application performance monitoring, was completed under direct procurement, below the threshold, without competition. The industry category is goods, specifically classified under IT software packages, and the contract involves the delivery and implementation of enterprise and endpoint agents in conjunction with Cisco Technology. The contract was signed on 6th July 2026, with the performance period commencing on 7th July 2026 and concluding on 26th October 2028. Located in Brierley Hill, UK, the Trust's initiative aims to bolster its infrastructure team's capabilities through superior diagnostics and performance analysis.

This tender provides significant opportunities for suppliers involved in IT consultancy and software development, particularly those well-versed in network performance solutions. While the procurement method was a direct award without an open competition, it highlights potential future opportunities in similar contracts for cutting-edge IT solutions delivery to public authorities. Companies specialising in IT infrastructure, network diagnostics, and performance optimisation would find this contract appealing. Additionally, this tender showcases the demand for advanced monitoring systems within public health services, thereby illustrating a growing market for similar IT support solutions in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Thounsand Eyes

Notice Description

The Thousand Eyes solution combines enterprise and endpoint agents used in conjunction with Cisco Technology. It gives visibility into the Trust network and application performance from different vantage points, monitoring the circuits, the paths that the traffic takes and performance along the route, it aids the Infrastructure Team to diagnose any problems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c4c5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063450-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£21,000 Under £100K
Contracts Value
£21,000 Under £100K

Notice Dates

Publication Date
7 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Jul 20261 weeks ago
Contract Period
6 Jul 2026 - 26 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIERLEY HILL
Postcode
DY5 1LX
Post Town
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
Not specified
Local Authority
Dudley
Electoral Ward
Brierley Hill & Wordsley South
Westminster Constituency
Stourbridge

Supplier Information

Number of Suppliers
1
Supplier Name

THOUSAND EYES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06c4c5-2026-07-07T09:41:33+01:00",
    "date": "2026-07-07T09:41:33+01:00",
    "ocid": "ocds-h6vhtk-06c4c5",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNTW-1429-NVGH",
            "name": "West Midlands Ambulance Service University NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNTW-1429-NVGH"
            },
            "address": {
                "streetAddress": "Waterfront Business Park, Waterfront Way",
                "locality": "Brierley Hill",
                "postalCode": "DY5 1LX",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG36"
            },
            "contactPoint": {
                "email": "purchasingandcontractshelpdeskmailbox@wmas.nhs.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.wmas.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-184323",
            "name": "Thousand Eyes LLC",
            "address": {
                "streetAddress": "5000 Terry A Francois Blvd",
                "locality": "San Francisco",
                "postalCode": "94158",
                "country": "US",
                "countryName": "United States",
                "region": "US"
            },
            "contactPoint": {
                "email": "matimart@cisco.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.thousandeyes.com",
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-FTS-184326",
            "name": "Thousand Eyes LLC",
            "address": {
                "streetAddress": "500 Terry A Francois Blvd",
                "locality": "San Francisco",
                "postalCode": "94158",
                "country": "US",
                "countryName": "United States",
                "region": "US"
            },
            "contactPoint": {
                "email": "matimart@cisco.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.thousandeyes.com",
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNTW-1429-NVGH",
        "name": "West Midlands Ambulance Service University NHS Foundation Trust"
    },
    "tender": {
        "id": "0804-26",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Thounsand Eyes",
        "description": "The Thousand Eyes solution combines enterprise and endpoint agents used in conjunction with Cisco Technology. It gives visibility into the Trust network and application performance from different vantage points, monitoring the circuits, the paths that the traffic takes and performance along the route, it aids the Infrastructure Team to diagnose any problems.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Thousand Eyes",
            "status": "pending",
            "value": {
                "amountGross": 25200,
                "amount": 21000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-FTS-184323",
                    "name": "Thousand Eyes LLC"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48517000",
                            "description": "IT software package"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-07-08T00:00:00+01:00",
                "endDate": "2028-10-26T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "063429-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/063429-2026",
                    "datePublished": "2026-07-07T09:21:01+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-07-08T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "status": "active",
            "mainProcurementCategory": "goods",
            "suppliers": [
                {
                    "id": "GB-FTS-184326",
                    "name": "Thousand Eyes LLC"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48517000",
                            "description": "IT software package"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "2",
            "awardID": "2",
            "title": "Thousand Eyes",
            "status": "active",
            "period": {
                "startDate": "2026-07-07T00:00:00+01:00",
                "endDate": "2028-10-26T23:59:59+01:00"
            },
            "value": {
                "amountGross": 25200,
                "amount": 21000,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-07-06T00:00:00+01:00",
            "documents": [
                {
                    "id": "063450-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/063450-2026",
                    "datePublished": "2026-07-07T09:41:33+01:00",
                    "format": "text/html"
                }
            ]
        }
    ]
}