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WHTHT - Netcall - Switchboard, Contact centre and IVR

WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST

This public procurement record has 1 release in its history.

Award

07 Jul 2026 at 10:48

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process for "WHTHT - Netcall - Switchboard, Contact centre and IVR" by the West Hertfordshire Teaching Hospitals NHS Trust has progressed to the award stage as of 7th July 2026. The Trust, a public authority within central government, is located at Watford General Hospital in Watford, UK. The contract pertains to the services industry, specifically software-related services, and involves the deployment of a Switchboard, Contact Centre, and Interactive Voice Response system. The procurement approach utilised was direct, falling below the competitive threshold, and the procurement method details indicate a process without competition.

This tender presents a noteworthy opportunity for businesses in the technology and software services sector, particularly those capable of delivering robust communication and interactive voice solutions. Companies like Netcall Technology Limited, which has been contracted for this procurement, exemplify the kind of established, large-scale service providers suitable for such contracts. Engaging in similar opportunities allows businesses to expand their portfolio in the public sector, potentially leading to further contracts in healthcare and other government-related fields. The contract, valued at GBP 85,812.00 and effective from 29th April to 28th October 2026, demonstrates the scope for collaboration between technology providers and public healthcare institutions.

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Notice Information

Notice Title

WHTHT - Netcall - Switchboard, Contact centre and IVR

Notice Description

West Hertfordshire Teaching Hospital NHS Trust award for Netcall Switchboard, Contact Centre and Interactive Voice Response.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c504
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063575-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£85,812 Under £100K

Notice Dates

Publication Date
7 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Apr 20262 months ago
Contract Period
28 Apr 2026 - 28 Oct 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WATFORD
Postcode
WD18 0HB
Post Town
Watford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Watford
Electoral Ward
Vicarage
Westminster Constituency
Watford

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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