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Customer Experience Measurement Solution

CalMac Ferries Limited

This public procurement record has 1 release in its history.

Tender

13 Jul 2026 at 14:45

Tender Notice
Summary of the contracting process

The contracting authority, CalMac Ferries Limited, is currently in the tender stage of procuring a Customer Experience Measurement Solution. The procurement process is classified under the services category with a primary focus on customer survey services. This opportunity is located in the region of UKM in the United Kingdom. Interested suppliers must submit their electronic applications by the tender closing date of 13th August 2026. The procurement is conducted using a selective method under a restricted procedure; this involves PQQ exercises and the use of Public Contracts Scotland's tendering system. The initial contract period spans over 720 days, with potential renewal options comprising two 12-month extensions.

The tender represents a significant opportunity for businesses specialising in customer experience technologies, AI advancements, and comprehensive customer research frameworks. Companies with strong quality and pricing capabilities, which are critical under the evaluation criteria (40% quality, 60% price), will find this tender particularly fitting. With the procurement of a framework agreement for a singular participant, businesses with the ability to meet specific economic and technical suitability criteria as stated in the tender documentation, and the Capacity to deliver high-quality, technology-driven survey solutions, are particularly encouraged to participate. This contract not only allows firms to expand their collaborative ventures in maritime service sectors but also paves the way for substantial business growth through strategic partnerships with CalMac Ferries Limited.

How relevant is this notice?

Notice Information

Notice Title

Customer Experience Measurement Solution

Notice Description

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Lot Information

Lot 1

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Renewal: Two 12-month extension options

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c9a8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065674-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jul 20262 months ago
Submission Deadline
13 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CalMac Ferries Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GOUROCK
Postcode
PA19 1QP
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM Scotland
Local Authority
Inverclyde
Electoral Ward
Inverclyde West
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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