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LIFT and BOC Renewal

Plymouth City Council

This public procurement record has 1 release in its history.

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16 Jul 2026 at 16:05

UK7 - Contract Details Notice
Summary of the contracting process

Plymouth City Council procured the renewal of its LIFT (Low Income Family Tracker) and BOC (Better Off Calculator) services. The requirement covers a three-year subscription and includes Campaign Manager, Apply Once and BOC Wraparound functionality, as well as BOC access for 50 users. The services are intended to support the council’s low-income family tracking and benefits-calculation activities, with associated procurement support from Delt Procurement Services. This is an IT services requirement covering software, online functionality, support and related consultancy. Delivery is for Plymouth City Council in the United Kingdom. The procurement was arranged as a single service lot and the selected supplier is DELT SHARED SERVICES LIMITED, a Plymouth-based small and medium-sized enterprise.

The procurement is complete and the contract was awarded to DELT SHARED SERVICES LIMITED. The council used a direct award below the applicable threshold, without competition. The award is active and the contract was signed on 16 July 2026. The contract period runs from 30 August 2026 to 31 March 2029. Its value is £233,581.25 excluding VAT, or £280,297.50 including VAT. The requirement was evaluated through the direct-award route rather than a competitive tender. It covers one completed lot. The awarded service includes renewal subscriptions for LIFT and BOC, together with Campaign Manager, Apply Once and BOC Wraparound functionality. The contract title is LIFT and BOC Renewal.

This procurement indicates established demand from Plymouth City Council for specialist digital tools supporting low-income family tracking and benefits calculation. A credible future competitor would need to provide, or integrate, software with equivalent LIFT and BOC capabilities, including Campaign Manager, Apply Once, BOC Wraparound and access management for multiple users. Experience delivering secure, reliable public-sector software subscriptions and ongoing technical support would be important, alongside the ability to manage renewal activity and maintain service continuity. Suppliers should also be able to support the council’s operational teams and understand services used in benefits, financial inclusion or wider welfare-support settings. The incumbent’s small-business status shows that this requirement is not limited to large technology providers.

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Notice Information

Notice Title

LIFT and BOC Renewal

Notice Description

PCC require the renewal of the LIFT (Low Income Family Tracker) and BOC (Better Off Calculator) contract on a three year basis to include Campaign Manager and Apply Once functionalities. By choosing the a three year option we have the security to plan activities ahead and get staff in place to deliver. Included in Scope: Subscription Charges for 3 Years from 30/8/2026 LIFT : PS123,750 Campaign Manager : PS39,000 BOC (50 Users) : PS17,523 Apply Once: PS26,000 BOC Wraparound: PS25,434 Delt Procurement Services to complete renewal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cd32
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067402-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£233,581 £100K-£500K

Notice Dates

Publication Date
16 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Aug 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Plymouth City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL1 3BJ
Postcode Area
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified
Local Authority
Plymouth
Electoral Ward
St Peter and the Waterfront
Westminster Constituency
Plymouth Sutton and Devonport

Supplier Information

Number of Suppliers
1
Supplier Name

Delt Shared Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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