Face to Face Translation Services Contract
Description: This procurement is being undertaken jointly by: University Hospitals Plymouth NHS Trust Royal Devon University Healthcare NHS Foundation Trust Torbay and South Devon NHS Foundation Trust Devon Partnership NHS Trust Livewell Southwest CIC Collectively referred to throughout this specification as the Participating Organisations. The Participating Organisations require the provision of a professionally managed Face to Face Foreign Language Interpretation Service to support communication between patients, carers and healthcare professionals where English is not the patient's first or preferred language. The purpose of this procurement is to establish replacement arrangements for existing contracts and to secure a high quality, efficient and reliable interpretation service that supports patient safety, equitable access to healthcare services and a positive patient experience. Consistency in service delivery, interpreter quality and responsiveness are key priorities (read more...)
Summary: The participating organisations are University Hospitals Plymouth NHS Trust, Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust, Devon Partnership NHS Trust and Livewell Southwest CIC. They are procuring a professionally managed face-to-face foreign-language interpretation service for patients, carers and healthcare professionals when English is not the patient’s first or preferred language. The service is intended to replace existing arrangements and support safe communication, equitable access to healthcare and a positive patient experience. The work is healthcare interpretation, classified under CPV 79540000 (interpretation services), delivered for the participating healthcare organisations in Plymouth and elsewhere in the United Kingdom. This is a service opportunity rather than a goods supply or construction contract.