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AIM Income Management System Renewal - Cloud Migration

North Tyneside Council

This public procurement record has 1 release in its history.

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16 Jul 2026 at 16:51

UK7 - Contract Details Notice
Summary of the contracting process

North Tyneside Borough Council procured the continued provision, support and cloud migration of its AIM income management system. The requirement covers the move from the Council’s on-premise installation to the supplier’s cloud-hosted service, maintaining service continuity, supportability and future resilience after on-premise support ends. It includes Paye.net internet payments, card payment functionality, existing system interfaces and integration with external merchant services. This is an IT services requirement covering software support, cloud migration, payment processing and systems integration. Delivery is for North Tyneside Borough Council in North Tyneside, with the associated service activity in the United Kingdom.

The procurement is complete and the contract was awarded to Access PaySuite Ltd on 16 June 2026. It used a below-threshold direct award without competition. The single lot was completed, with an active contract signed on the award date. The contract runs from 16 June 2026 to 31 March 2030, with one optional 12-month extension available to 31 March 2031. Its value is £151,436 excluding VAT and £181,723.20 including VAT. An additional option covers automated telephone payments using touch-tone technology. The awarded service category is IT services, including consulting, software development, internet and support.

This procurement indicates demand from North Tyneside Borough Council for a specialist income management platform that can be migrated from on-premise hosting to a resilient cloud service and then supported over several years. A credible future competitor would need strong experience in income management, digital and card payment processing, internet payment services, cloud migration and ongoing software support. The requirement also favours suppliers able to preserve established interfaces and integrate reliably with external merchant services, while maintaining operational continuity during transition. Relevant capability in automated telephone payments would strengthen a supplier’s position. Scale and delivery expectations suit an established IT provider with the technical capacity to support a public-sector payment environment.

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Notice Information

Notice Title

AIM Income Management System Renewal - Cloud Migration

Notice Description

The Authority requires the continued provision, support and cloud migration of its AIM income management system, including Paye.net internet payments, card payment functionality, existing system interfaces and integration with external merchant services. The current on-premise AIM system is hosted in the Authority's data centre, but the incumbent supplier is ending support for on-premise installations. Migration to the supplier's cloud-hosted service is therefore required to maintain service continuity, supportability and future resilience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cd43
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067435-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£151,436 £100K-£500K

Notice Dates

Publication Date
16 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Jun 2026 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Tyneside Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH TYNESIDE
Postcode
NE27 0BY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Cramlington and Killingworth

Supplier Information

Number of Suppliers
1
Supplier Name

Access Paysuite Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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