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PLA26095 Cashless Parking Payment System

Torbay Council

This public procurement record has 3 releases in its history.

Award

07 Aug 2026 at 14:57

UK7 - Contract Details Notice
Award

17 Jul 2026 at 11:42

UK6 - Contract Award Notice
Award

17 Jul 2026 at 11:41

UK5 - Transparency Notice
Summary of the contracting process

Torbay Council procured a cashless mobile payment service for residents and visitors paying parking charges in Torbay. The system covers payments for both council car parks and on-street parking, including card payments and SMS payment options. The service is a parking-related service (CPV 63712400), delivered across Torbay, with the council retaining its existing mixed charging model. Under that model, the council pays merchant and card transaction processing costs, while users choosing SMS payment pay the associated SMS service charge. The requirement is intended to provide continuity for parking customers and support the council’s operational management of parking payment services during local government reorganisation.

The procurement is complete and was awarded by direct award to RINGGO LIMITED. The award date was 17 July 2026, the contract was signed on 30 July 2026, and the active contract runs from 1 August 2026 to 31 July 2028, with an optional 12-month extension allowing a maximum end date of 31 July 2029. The award value is £1,571,249 excluding VAT, or £1,885,498 gross; the signed contract value is £1,571,249 excluding VAT, or £1,885,498.85 gross. There was one lot, suitable for SMEs. The council selected the incumbent because it preserves the existing charging model, avoids implementation disruption and provides flexibility during reorganisation.

For a future requirement of this type, credible suppliers would need to provide a reliable mobile parking payment platform supporting both card and SMS payments across car parks and on-street locations. They would need to operate a proven service at council scale, handle transaction and SMS charging clearly, and support a mixed model in which the authority pays card-processing costs while SMS users pay the SMS charge. Experience of maintaining continuity for existing customers, integrating with established parking operations and limiting implementation disruption would be important. Suppliers should also be able to accommodate changing governance or service-delivery arrangements, preserve customer choice and demonstrate operational resilience while the authority reviews longer-term parking strategy and potential migration to the National Parking Platform.

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Notice Information

Notice Title

PLA26095 Cashless Parking Payment System

Notice Description

A cashless mobile payment system for residents and visitors in Torbay to pay parking charges for car park and on street parking.

Procurement Information

Following review of the available options, the current provider is considered to offer the most appropriate solution for the Council's operational and strategic requirements. A key factor in this assessment is the ability to retain the Council's existing mixed charging model, whereby the Council meets the merchant/transaction processing costs associated with card payments, whilst end users who choose to pay by SMS are responsible for the SMS service charge. This approach supports customer choice, ensures transparency of charging, and enables the Council to manage parking payment costs effectively without placing additional financial burden on all users. The contract value outlined in this notice includes both transaction and SMS charges and will not be the full cost to the Council. Alternative solutions available through frameworks would require changes to the existing charging structure and could result in increased costs to either the Council or users, creating potential additional implementation complexity. Retaining the current model provides continuity of service and minimises operational disruption. In addition, the Council is currently operating within a period of uncertainty arising from Local Government Reorganisation (LGR). As future governance arrangements, service delivery models and parking contract requirements may change during the transition to a successor authority, it is not considered prudent to undertake a full procurement exercise or implement a substantially different parking platform at this time. Such an approach could lead to unnecessary procurement and implementation costs, duplication of effort, and the risk of introducing a solution that may require replacement or significant modification following reorganisation. A direct award to the current supplier allows the Council to maintain a proven and established service, preserve current customer payment options and charging arrangements, avoid unnecessary transition costs during the LGR period, and retain flexibility for the future authority to review and determine its longer-term parking strategy once reorganisation arrangements are confirmed. During the contract term the Council will review and consider moving its service to the National Parking Platform (NPP). The proposed award is considered to deliver best value to the Council, minimise operational and customer risk, and provide continuity of service during a period of organisational change.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cdb1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075376-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63712400 - Parking services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,571,249 £1M-£10M
Contracts Value
£1,571,249 £1M-£10M

Notice Dates

Publication Date
7 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torbay Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
Not specified
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

RingGo Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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