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Enterprise Service Desk Solution

Ormiston Academies Trust

This public procurement record has 1 release in its history.

Planning

17 Jul 2026 at 13:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Ormiston Academies Trust (OAT) is planning a trust-wide enterprise service desk solution for its network of 45 academies and more than 5,000 staff. The requirement goes beyond an IT helpdesk: OAT is seeking one service desk for technical support, general support requests, casework and compliance. The service is expected to provide a joined-up approach across the trust, rather than separate arrangements for individual academies. The work falls within technical computer support, helpdesk and support services, systems support and computer network services. Delivery is across the United Kingdom. The buyer is Ormiston Academies Trust, a Birmingham-based multi-academy trust. The requirement is classified as a services procurement and covers a single service desk solution.

This procurement is at the planning stage, with OAT setting out its intention to procure rather than inviting tenders. The buyer expects to publish the next notice on 1 September 2026. It has planned preliminary market engagement, including a questionnaire with two tabs to complete and submit through its tendering system. OAT may request clarification presentations, which it expects would take place during the week commencing 3 August 2026. The anticipated procedure is not yet stated. The single planned lot is expected to run from 1 April 2027 to 31 March 2032, with renewal possible up to 31 March 2034. The estimated value is £300,000 excluding VAT, or £360,000 including VAT. The procurement is above the relevant threshold.

This planning exercise will suit suppliers that design, implement or operate enterprise service desks for complex, multi-site organisations. Relevant experience includes combining IT helpdesk and technical support with wider request handling, casework management and compliance workflows in one service. Suppliers with capabilities in systems support, network services, service management and trust-wide or distributed-user environments should be well placed to prepare. OAT is asking the market to show its vision of what a trust-wide service desk looks like at its best, so providers should be ready to explain their operating model, user journey and approach to integrating different support needs. The requirement is identified as suitable for small and medium-sized enterprises, and interested suppliers can contribute through the planned questionnaire and possible clarification presentation.

How relevant is this notice?

Notice Information

Notice Title

Enterprise Service Desk Solution

Notice Description

We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107317&TID=100112404&B=

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cddd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067812-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

72611000 - Technical computer support services

72700000 - Computer network services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ormiston Academies Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B3 1SF
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Soho & Jewellery Quarter
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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