Planning

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Enterprise Service Desk Solution

ORMISTON ACADEMIES TRUST (OAT)

This public procurement record has 1 release in its history.

Planning

17 Jul 2026 at 12:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Enterprise Service Desk Solution" is currently in the planning stage and is being managed by Ormiston Academies Trust (OAT), a public authority in the sub-central government sector. The trust, based in Birmingham, UK, is seeking to implement a trust-wide service desk solution for IT support and other compliance needs across its 45 academies and over 5000 staff. A preliminary market engagement notice was published on 17th July 2026, and interested parties are invited to complete a questionnaire by the due date of 21st July 2026. The procurement process will follow procedures according to UK legislation and is presently scheduled for a subsequent communication notice on 1st September 2026.

This tender presents a lucrative opportunity for businesses specialising in technical computer support services, helpdesk and support services, and computer network services. The contract value is expected to be £360,000, of which £300,000 is allocated for the consultancy services. SMEs are deemed suitable for this opportunity, which could lead to a contract period starting from April 2027 and potential renewals extending until March 2034. Companies with a robust vision for comprehensive service desk solutions are well-suited to compete and potentially drive business growth through service delivery for a significant education provider.

How relevant is this notice?

Notice Information

Notice Title

Enterprise Service Desk Solution

Notice Description

We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107317&TID=100112404&B=

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cddd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067812-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

72611000 - Technical computer support services

72700000 - Computer network services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 20264 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORMISTON ACADEMIES TRUST (OAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B3 1SF
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Soho & Jewellery Quarter
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06cddd-2026-07-17T13:30:58+01:00",
    "date": "2026-07-17T13:30:58+01:00",
    "ocid": "ocds-h6vhtk-06cddd",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PPDM-7666-ZGTN",
            "name": "Ormiston Academies Trust (OAT)",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PPDM-7666-ZGTN"
            },
            "address": {
                "streetAddress": "Unit G.05B, Assay Studios, 141 Newhall Street",
                "locality": "Birmingham",
                "postalCode": "B3 1SF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG31"
            },
            "contactPoint": {
                "name": "Procurement Team",
                "email": "procurement@ormistonacademies.co.uk",
                "telephone": "+44 1212365100"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.ormistonacademiestrust.co.uk/",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PPDM-7666-ZGTN",
        "name": "Ormiston Academies Trust (OAT)"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107317&TID=100112404&B=",
                "dueDate": "2026-07-21T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "067812-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/067812-2026",
                "datePublished": "2026-07-17T13:30:58+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "OAT-PME-SERVD-2026",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Enterprise Service Desk Solution",
        "description": "We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.",
        "items": [
            {
                "id": "LOT-0000",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72611000",
                        "description": "Technical computer support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253000",
                        "description": "Helpdesk and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253100",
                        "description": "Helpdesk services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253200",
                        "description": "Systems support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72700000",
                        "description": "Computer network services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "LOT-0000"
            }
        ],
        "value": {
            "amountGross": 360000,
            "amount": 300000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "LOT-0000",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00Z",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2034-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-09-01T23:59:59+01:00"
        },
        "status": "planning"
    },
    "language": "en"
}