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Independent Adjudicator Contract 2

Companies House

This public procurement record has 1 release in its history.

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17 Jul 2026 at 15:13

UK7 - Contract Details Notice
Summary of the contracting process

Companies House procured independent adjudicator services to investigate complaints about delays, discourtesy, mistakes and the way complaints have been handled. The service also covers written appeals against late filing penalties, although the adjudicators’ discretion in these cases is limited. Adjudicators must act impartially and independently of Companies House. This is a legal services requirement delivered for Companies House, whose registered address is in Cardiff. The appointed provider is Innovo Law, a London-based supplier. The procurement is classified as legal services and falls within the light-touch regime. The requirement is suited to legal practices or specialist adjudication providers with the independence and judgement to review complaints and appeals fairly.

The procurement has been completed and the contract was awarded to Innovo Law. Companies House used a direct award below the applicable threshold, without competition. The contract was signed on 5 March 2026, began on 28 June 2026 and runs to 28 February 2027, with two possible 12-month extensions and a maximum end date of 28 February 2029. Its value is £176,006.40 excluding VAT and £201,208 including VAT. The contract is active and the award is active. The procurement covers one requirement. The selected provider is Innovo Law. The published process identifies legal services as the relevant category, with delivery for Companies House in Cardiff.

This award demonstrates a defined market for independent complaint investigation and review of written appeals within a central government organisation. A credible competitor for a future requirement would need relevant legal services capability, sound judgement in assessing complaints about delays, discourtesy, mistakes and complaint handling, and an ability to review late filing penalty appeals within the limits of the adjudicator’s discretion. Independence from Companies House and impartial decision-making are central to the service, so providers would need governance arrangements that protect those qualities. The successful supplier is an SME legal practice, indicating that the requirement can be delivered by a focused specialist rather than only by a large firm. Experience handling sensitive public-facing disputes would strengthen a provider’s position.

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Notice Information

Notice Title

Independent Adjudicator Contract 2

Notice Description

Delivery of Independent Adjudicator Services. The Companies House independent adjudicators investigate complaints about: delays discourtesy mistakes the way that Companies House has dealt with complaints The adjudicators also review written appeals against late filing penalties. Their discretion in these situations is limited. The adjudicators are impartial and not part of Companies House.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce16
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067909-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£176,006 £100K-£500K

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Jun 2026 - 28 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Companies House
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

Innovo Law

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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